Q: Does the water damage service include water damage sensor/seal replacement?
A: No, the water damage service includes all parts and labor required to the get phone back to fully functional condition but does not include water damage sensor/seal replacement.
Q: Does the water damage service include logic board replacement?
A: No, If the logic board has been irreversibly damaged, we will not be able to repair it and you will be refunded.
Q: I dropped my phone in liquid that was not water, should I send it in for the water damage service?
A: Yes, you can send it in to your local iFixScreens store, and ask for a free diagnostic.
Q: I dropped my phone in salt water, is it even worth sending it in?
Sure, please just call a customer service representative at (855) 462-4349
to make the proper arrangements.
Q: What should I do if my device falls in water or another liquid?
A: Do not attempt to turn the device on as that can cause a serious short circuit. Next send the device in for our water damaged service.
Q: My device fell into water, should I let it dry out to see if works before I send it in?
A: Though the device can sometimes begin working again on its own after water damage, it is very uncommon and not a likely outcome. It is more likely that corrosion and residue deposits will begin to form on the logic board making the repair process more difficult. We recommend sending the device in as soon as possible even if it is still wet as our chance at repairing the device increases substantially the sooner we receive it.
Q: My device was water damaged and now everything seems to work fine except for one function, do I still need the full water damage service?
A: Yes. Though only one function may not be working, it could be caused by a variety of things. For example, if your home button is not functioning properly, the issue may be caused by the home button flex, the lower dock connector assembly, the Logic board, or any combination of the three since the phone was water damaged.
Q: How Long does water damage repair generally take?
A: Water damage repair generally takes between 5-7 business days to complete depending on the level of damage. This estimate can vary however depending on the extent of the damage to the logic board and other components.
Q: What if you are unable to save my water damaged device?
A: If we are unable to repair your water damaged device for any reason, your payments will be refunded minus the cost of return shipping and your phone will be returned. If your device could not be repaired and you do not want the phone back or do not wish to pay for return shipping, we will be happy to recycle the device at our repair facility.
Q: Do you offer a warranty on the water damage service?
A: No, due to the nature of water damage repairs and uncertain outcome, we cannot offer any warranty on water damage devices.