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Frequently Asked Questions


We understand that your device is “your baby” and you want to leave it in the best of hands.  That’s why at iFixScreens we want you to provide you with a list of the most common questions we get…and the answers to those questions…so you have complete confidence in trusting your repair to our professionals. If you have any other question which is not covered below, feel free to email us at info@ifixscreens.com and we will be happy to assist you.

General Questions

There are multiple issues with my device, do you offer repair bundles?

Yes we do please just give us a call at (855) 462-4349.

So I tried to fix my device on my own and have it semi unassembled. Can I send it to you and have you finish the repair?

Absolutely, we do that all the time for customers.

Do you repair any other kind of phones?

Absolutely, browse our repair section to see the list of repairs we offer.

Do you offer any type of warranty on your repairs?

Yes, all repairs carry a 180 day parts and labor warranty which means if you have any issues related to the repair we performed within 180 days we will take care of it. Terms and Conditions may apply.

Can my phone be repaired while I wait in one of your locations?

Almost all repairs can be completed while you wait in 30 minutes or less by one of our experienced technicians. The only repair that cannot be completed while you wait are the water damaged repair service and devices that require ordering part that we do not have in stock

Are the prices the same in all repair locations and online?

No, prices found on iFixScreens.com.com are not the same at all our local repair locations. Prices vary from location to location due to logistics and sometimes limited parts availability.

Do I need to make an appointment to bring my device into one of your repair locations?

No appointment is needed. Should you need to make an appointment, you can do so by clicking here.

Mail-In Repairs and Shipping

What is your Mail-In repair address?

iFixScreens.com
ATTN: Mail-In Repair Dept
203 Centereach Mall
Centereach, NY 11720

Email us your tracking number to info@ifixscreens.com

Do you need my charger?

Yes, please send charger with the device.

Do you need my pass code?

Yes we do. If there is a pass code on the phone it hinders our ability to test all the functions of the device. Please provide your pass code with the device when you send it in for repair. If you do not wish to provide your pass code, certain device functions including but not limited to; the camera, Wi-Fi and Bluetooth cannot be tested and cannot be guaranteed.

If I send my phone in how do I know I’m going to get it back?

We are an incorporated business in the State of NY. We are in the business of fixing phones and tablets not stealing them. If you send your phone and tablet in for repair you will receive updates as your phone is received, repaired, and returned back to you! And if you have any questions call us at (855) 462-4349 during normal business hours to discuss any of your concerns.

Do you offer any type of warranty on your repairs?

Yes, all repairs carry a 180 day parts and labor warranty which means if you have any issues related to the repair we performed within 180 days we will take care of it. Terms and Conditions may apply.

I am worried about my data being stolen.

At iFixScreens.com we do not store ANY of your private data. You may password protect your device while shipping to us to protect your data if you choose to. However, doing so will limit our ability to test certain parts of the phone to insure they are working properly (ie: camera, signal antenna, etc…) As a result if you password protect the phone we are not responsible and cannot guarantee the ability of those features to work properly.

Water Damage Service

Does the water damage service include water damage sensor/seal replacement?

No, the water damage service includes all parts and labor required to the get phone back to fully functional condition but does not include water damage sensor/seal replacement.

Does the water damage service include logic board replacement?

No, If the logic board has been irreversibly damaged, we will not be able to repair it and you will be refunded.

I dropped my phone in liquid that was not water, should I send it in for the water damage service?

Yes.

I dropped my phone in salt water, is it even worth sending it in?

Sure, please just call a customer service representative at (855) 462-4349 to make the proper arrangements. Please note, we are not responsible for packages lost in transit back to the customer if they supply their own shipping label or shipping account.

What should I do if my device falls in water or another liquid?

Do not attempt to turn the device on as that can cause a serious short circuit. Next send the device in for our water damaged service.

My device fell into water, should I let it dry out to see if works before I send it in?

Though the device can sometimes begin working again on its own after water damage, it is very uncommon and not a likely outcome. It is more likely that corrosion and residue deposits will begin to form on the logic board making the repair process more difficult. We recommend sending the device in as soon as possible even if it is still wet as our chance at repairing the device increases substantially the sooner we receive it.

My device was water damaged and now everything seems to work fine except for one function, do I still need the full water damage service?

Yes. Though only one function may not be working, it could be caused by a variety of things. For example, if your home button is not functioning properly, the issue may be caused by the home button flex, the lower dock connector assembly, the Logic board, or any combination of the three since the phone was water damaged.

How Long does water damage repair generally take?

Water damage repair generally takes between 24 and 72 hours to complete depending on the level of damage. This estimate can vary however depending on the extent of the damage to the logic board and other components.

What if you are unable to save my water damaged device?

If we are unable to repair your water damaged device for any reason, your payments will be refunded minus the cost of return shipping and your phone will be returned. If your device could not be repaired and you do not want the phone back or do not wish to pay for return shipping, we will be happy to recycle the device at our repair facility.

Do you offer a warranty on the water damage service?

No, due to the nature of water damage repairs and uncertain outcome, we cannot offer any warranty on water damage devices.

Glass & LCD Replacement Service

After dropping my phone it has become unresponsive to touch, does the glass repair fix this issue?

Yes, any non-responsiveness your phone is suffering due to a drop will be corrected with the Glass & Digitizer repair, as the Digitizer that is being replaced is the part responsible for all touch functionality. Check out our glass replacement article to learn more about broken glass and the repair process.

How do I know if I need the LCD repair or not?

If the actual screen of the phone is bleeding, white, or has any dead pixels then you’re going to need to select the LCD & Glass option as the LCD has suffered irreversible damage. Still not sure? Send a picture of the current condition of the phone while it is powered on to support@iFixScreens.com.com and we will do our best to diagnose it.

The glass on my iPhone is completely shattered and is chipping off, is the glass replacement service all I need?

Yes, the glass replacement service will replace the entire glass face, so the extent of the damage to the previous glass does not matter.

Do you offer a warranty on screen repair services?

Yes, all repairs carry a 180 day parts and labor warranty which means if you have any issues related to the repair we performed within 180 days we will take care of it. Terms and Conditions may apply.

Apple Parts

Are your parts Original Apple or OEM?

Apple Inc. does not manufacture any parts. They are only a design and engineering company. The parts Apple uses in their devices are bought from Chinese vendors and assembled in China. Many of the parts we use come from the similar vendors in China. So though we cannot claim that our parts are "from Apple" they are manufactured to the same strict OEM specifications and we are often unable to tell the difference.

Low Price Guaranty

How to match iFixScreens.com Repair Price to another retailer's price:

Just request the price match right at the register while checking in a device for repair.

Please remember, once the work order is printed and signed the price is not subject to change.

The following are guidelines and limitations:

Price matching is only available for repair services listed on iFixScreens.com

The price in question must be published (either print or online) by a local retailer with a brick and mortar store front within 5 miles of the iFixScreens.com location

We reserve the right to verify the price of the identical, in-stock repair components at the retailer location (i.e., size, model, brand, color, spec).

We do limit quantities to one-per-customer, per repair, per day

Lowest Price Guarantee does not apply to:

Repair Prices from auctions or retailers requiring memberships

Prices from mobile repair providers, or any repair provider without a brick and mortar store front

Repair prices that are dependent on add-ons, other items, fees, or charges

Bundle offers, instant rebates, mail-in offers, Groupons, or offers that include financing

Prices that require minimum purchases amount or quantity

Repair prices that other retailers have listed as clearance, close out, liquidation, special hour/flash/limited quantity offers

Repair prices that utilize damaged or used components

Misprinted or inaccurate prices

Our low price guarantee ensures that we always offer the best price to our customers. Just bring in any local competitor's published price for the same repair, and we will happily match and beat their price by $5. The repair price must be a regularly published price. This offer does not apply to competitor's specials, coupons or other discounts.

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