We understand that your device is \u201cyour baby\u201d and you want to leave it in the absolute best hands possible. That\u2019s why at iFixScreens we trust in providing absolute transparency to our customers. Read more to get the answers to some of our customer’s most frequently asked questions relating to repairs at our iFixScreens stores. In case you have any other questions which are not covered below, please feel free to contact your local iFixScreens store and we will be happy to assist you further.<\/p>\n
If you don’t find the answer you’re looking for don’t hesitate to call us at (855) 462-4349<\/a><\/p>\n <\/span><\/p>\n Q: There are multiple issues with my device, do you offer repair bundles?<\/strong>A:<\/strong><\/strong>Yes we do offer repair bundles. Just call us on (855) 462-4349<\/a> or get click here to get a FREE ESTIMATE<\/a>.Q<\/strong>: I tried to fix my device on my own and have it semi unassembled. Can I send it to you and have you finish the repair?<\/strong>A: <\/strong><\/strong>Absolutely, we do that all the time for customers. You can send it to your nearest iFixScreens store, or walk-in to get a free estimate before we complete your repair.Q<\/strong>: Do you repair any obsolete phones?<\/strong>A: <\/strong><\/strong>Absolutely, just walk-in to your nearest iFixScreens store and ask for a free diagnostic on your old phone. Our expert technicians will provide you the best possible repair options for it.Q<\/strong>: Do you offer any type of warranty on the repairs?<\/strong>A: <\/strong><\/strong>Yes, all repairs carry a 180 day parts warranty which means incase of any manufacturing defects on the parts we install, we will replace it at no additional cost. This includes common repairs like battery replacement, screen repair, camera repair, etc. Our standard Terms and Conditions<\/a> apply.Q<\/strong>: Can my phone be repaired while I wait in one of your locations?<\/strong>A: <\/strong><\/strong>Almost all repairs like screen replacement, battery replacement, back-glass repair etc. on Apple, Samsung and Google devices can be completed within 30 minutes while you wait at an iFixScreens store. The only repairs that may take more time are the water damage or motherboard repair service and the some repairs that require ordering a part that we do not have in the stock.Q<\/strong>: Are the prices the same in all repair locations and online?<\/strong>A: <\/strong><\/strong>No, the prices found on iFixScreens.com.com may be slightly different than our local repair locations. Prices may also vary from location to location due to logistics and sometimes limited parts availability.Q<\/strong>: Do I need to make an appointment to bring my device at an iFixScreens store?<\/strong>A: <\/strong><\/strong>An appointment is not needed. Incase you want to skip the queue, you can make an appointment by clicking here<\/a>.Q<\/strong>: Are your parts you install Original Apple or OEM?<\/strong>A: <\/strong><\/strong>Apple Inc. does not manufacture any parts. They are only a design and engineering company. The parts Apple uses in their devices are bought from Chinese vendors and assembled in China. Many of the parts we use come from the similar vendors in China. So though we cannot claim that our parts are “from Apple” they are manufactured to the same strict OEM specifications and we are often unable to tell the difference.Q: Do you offer any discount for Students, Teachers, Military, and First responders?<\/strong>A: <\/strong>At iFixScreens we offer 10-20% discount for Students, Teachers, Active Duty Military, Veterans, Police Department, Fire Department, And all first responders with valid ID on phone repairs and accessories. Across any of our store. Offer can’t be combined with other promotions, certain items are excluded, see store for details.<\/p>\n Q: <\/strong>Will screen repair delete my photos and data?A:<\/strong> No. Screen replacement preserves all your photos, videos, messages, and apps because repair technicians replace only the display assembly while your data remains stored on the device’s logic board. Your storage chips stay completely untouched during the repair process. Learn more about how we protect your data during repairs<\/a>.Q<\/strong>: Do I need to provide my passcode for repair?A:<\/strong> No. iFixScreens completes all repairs with devices in locked state. Our technicians never request passcodes, PINs, Face ID, or Touch ID authentication. We test screen functionality using only lock screen features and hardware diagnostics without accessing your personal files.Q<\/strong>: Should I back up my device before repair?A:<\/strong> <\/strong>Yes, we recommend creating a fresh backup within 24 hours before sending your device for mail-in repair. While screen replacement doesn’t affect your data, backups protect against rare shipping incidents. For walk-in repairs, backups provide peace of mind but aren’t required.Q<\/strong>: Do I need to factory reset my phone before repair?A:<\/strong> <\/strong>No\u2014factory reset is unnecessary and creates data loss risk. Screen replacement requires zero system access, so resetting your device offers no security benefit and forces you to spend hours restoring from backup after repair. Read our complete data safety guide<\/a>.Q<\/strong>: How does iFixScreens protect customer privacy?A: <\/strong>We implement strict privacy protocols including: locked device repairs (no passcode requests), external photography only (no screen captures), video surveillance monitoring (compliance enforcement), and explicit service agreements prohibiting data access. View our complete privacy protection protocols<\/a>.Q<\/strong>: What if I forgot my passcode before repair?A:<\/strong> <\/strong>?Forgotten passcodes don’t prevent screen replacement. We complete repairs on locked devices and return them in identical locked state. You’ll need to recover your passcode through Apple ID or Google account recovery after receiving your repaired device.<\/span><\/p>\n Q: <\/strong>What is your Mail-In repair address?<\/strong>A:<\/strong> Our Mail-In Repair Address is:iFixScreens.com<\/strong>ATTN: Mail-In Repair Department<\/span>631 Old Country Road<\/span>Riverhead NY <\/span>11901<\/span>The repair reference number is the tracking number which should be emailed to info@ifixscreens.com.Q<\/strong>: Do you need my charger?<\/strong>A:<\/strong> Yes, please send the charger with the device.Q<\/strong>: Do you need my pass code?<\/strong>A:<\/strong> <\/strong>Yes we do. If there is a pass code on the phone it hinders our ability to test all the functions of the device. Please provide your pass code with the device when you send it in for repair. If you do not wish to provide your pass code, certain device functions including but not limited to; the camera, Wi-Fi and Bluetooth cannot be tested and cannot be guaranteed. Also, your device repair will not be covered under our 180 day parts and labor warranty<\/a>.Q<\/strong>: If I send my phone in, how do I know I\u2019m going to get it back?<\/strong>A:<\/strong> <\/strong>We are an incorporated business in the State of New York. We are in the business of fixing phones and tablets not stealing them. If you send your phone and tablet in for repair you will receive updates as your phone is received, repaired, and returned back to you! And if you have any questions call us at (855) 462-4349<\/a> during normal business hours to discuss any of your concerns.Q<\/strong>: Do you offer any type of warranty on your repairs?<\/strong>A: <\/strong> <\/strong>Yes, all repairs carry a 180 day parts warranty which means incase of any manufacturing defects on the parts we install, we will replace it at no additional cost. This includes common repairs like battery replacement, screen repair, camera repair, etc. Our standard Terms and Conditions<\/a> apply.Q<\/strong>: I am worried about my data being stolen when I send my device for repair. What should I do?<\/strong>A:<\/strong> <\/strong>At iFixScreens.com<\/a> we do not store ANY of your private data. You may password protect your device while shipping it to us to protect your data. However, doing so will limit our ability to test certain parts of the phone to insure they are working properly (i.e. camera, signal antenna, etc.) As a result if you password protect the phone we are not responsible and cannot guarantee the ability of those features to work properly.<\/span><\/p>\n Q: <\/strong>Does the water damage service include water damage sensor\/seal replacement?<\/strong>A:<\/strong> <\/strong>No, the water damage service includes all parts and labor required to the get phone back to fully functional condition but does not include water damage sensor\/seal replacement.Q<\/strong>: Does the water damage service include logic board replacement?<\/strong>A: <\/strong> <\/strong>No, If the logic board has been irreversibly damaged, we will not be able to repair it and you will be refunded.Q<\/strong>: I dropped my phone in liquid that was not water, should I send it in for the water damage service?<\/strong>A:<\/strong> <\/strong>Yes, you can send it in to your local iFixScreens store, and ask for a free diagnostic.Q<\/strong>: <\/strong>I dropped my phone in salt water, is it even worth sending it in?<\/strong>A:<\/strong> <\/strong>Sure, please just call a customer service representative at (855) 462-4349<\/a> to make the proper arrangements. Q<\/strong>: What should I do if my device falls in water or another liquid?<\/strong>A:<\/strong> <\/strong>Do not attempt to turn the device on as that can cause a serious short circuit. Next send the device in for our water damaged service.Q<\/strong>: My device fell into water, should I let it dry out to see if works before I send it in?<\/strong>A:<\/strong> <\/strong>Though the device can sometimes begin working again on its own after water damage, it is very uncommon and not a likely outcome. It is more likely that corrosion and residue deposits will begin to form on the logic board making the repair process more difficult. We recommend sending the device in as soon as possible even if it is still wet as our chance at repairing the device increases substantially the sooner we receive it.Q<\/strong>: My device was water damaged and now everything seems to work fine except for one function, do I still need the full water damage service?<\/strong>A: <\/strong> <\/strong>Yes. Though only one function may not be working, it could be caused by a variety of things. For example, if your home button is not functioning properly, the issue may be caused by the home button flex, the lower dock connector assembly, the Logic board, or any combination of the three since the phone was water damaged.Q<\/strong>: How Long does water damage repair generally take?<\/strong>A: <\/strong> <\/strong>Water damage repair generally takes between 5-7 business days to complete depending on the level of damage. This estimate can vary however depending on the extent of the damage to the logic board and other components.Q<\/strong>: What if you are unable to save my water damaged device?<\/strong>A: <\/strong> <\/strong>If we are unable to repair your water damaged device for any reason, your payments will be refunded minus the cost of return shipping and your phone will be returned. If your device could not be repaired and you do not want the phone back or do not wish to pay for return shipping, we will be happy to recycle the device at our repair facility.Q<\/strong>: Do you offer a warranty on the water damage service?<\/strong>A:<\/strong> <\/strong>No, due to the nature of water damage repairs and uncertain outcome, we cannot offer any warranty on water damage devices.<\/span><\/p>\n Q: <\/strong>After dropping my phone it has become unresponsive to touch, does the glass repair fix this issue?<\/strong>A:<\/strong> <\/strong>Yes, any non-responsiveness your phone is suffering due to a drop will be corrected with the Glass & Digitizer repair. As the Digitizer that is being replaced is the part responsible for all touch functionality. Just ask our expert at your local iFixScreens store incase you need even more technical information.Q<\/strong>: How do I know if I need to <\/strong>repair the<\/strong> LCD or not?<\/strong>A:<\/strong> <\/strong>If the actual screen of the phone is bleeding, white, or has any dead pixels then you will need a LCD & Glass replacement service. As the LCD has suffered irreversible damage. Still not sure? Send us a picture of the current condition of your phone while it is powered on to support@iFixScreens.com.com and we will do our best to diagnose it.Q<\/strong>: The glass on my iPhone is completely shattered and is chipping off, is the glass replacement service all I need?<\/strong>A:<\/strong> <\/strong>Yes, the glass replacement service will replace the entire glass face, so the extent of the damage to the previous glass does not matter.<\/p>\n With our lowest price guarantee, we ensure that you always get the best price across all the repairs. Just bring in any local competitor’s published price for the same repair. And we will happily match and beat that price by $5. The repair price must be a regularly published price. This offer does not apply to competitor’s specials, coupons or other discounts.<\/p>\n How to match iFixScreens.com Repair Price to another retailer’s price?<\/span><\/strong>Just request the price match right at the register while checking in a device for repair. Please remember, once the work order is printed and signed the price is not subject to change. <\/span>The following are guidelines and limitations: <\/span><\/strong>Price matching is only available for repair services<\/a> listed on iFixScreens.com<\/a>. The price in question must be published (either print or online) by a local retailer with a brick and mortar store front within 5 miles of the iFixScreens.com location<\/a>. We reserve the right to verify the price of the identical, in-stock repair components at the retailer location (i.e., size, model, brand, color, spec). We do limit quantities to one-per-customer, per repair, per day. <\/span><\/span>Lowest Price Guarantee does not apply to: <\/strong>Repair Prices from auctions or retailers requiring memberships. Prices from mobile repair providers, or any repair provider without a brick and mortar store front. Repair prices that are dependent on add-ons, other items, fees, or charges, Bundle offers, instant rebates, mail-in offers, Groupons, or offers that include financing. Prices that require minimum purchases amount or quantity. Repair prices that other retailers have listed as clearance, close out, liquidation, special hour\/flash\/limited quantity offers. Repair prices that utilize damaged or used components. Misprinted or inaccurate prices<\/p>\n","protected":false},"excerpt":{"rendered":" Faq Frequently Asked Questions We understand that your device is \u201cyour baby\u201d and you want to leave it in the absolute best hands possible. That\u2019s why at iFixScreens we trust in providing absolute transparency to our customers. Read more to get the answers to some of our customer’s most frequently asked questions relating to repairs […]<\/p>\n","protected":false},"author":1,"featured_media":12936,"parent":6608,"menu_order":5,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-7097","page","type-page","status-publish","has-post-thumbnail","hentry","post-wrapper","thrv_wrapper"],"acf":[],"_links":{"self":[{"href":"https:\/\/ifixscreens.com\/api\/wp\/v2\/pages\/7097","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/ifixscreens.com\/api\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/ifixscreens.com\/api\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/ifixscreens.com\/api\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/ifixscreens.com\/api\/wp\/v2\/comments?post=7097"}],"version-history":[{"count":2,"href":"https:\/\/ifixscreens.com\/api\/wp\/v2\/pages\/7097\/revisions"}],"predecessor-version":[{"id":413168,"href":"https:\/\/ifixscreens.com\/api\/wp\/v2\/pages\/7097\/revisions\/413168"}],"up":[{"embeddable":true,"href":"https:\/\/ifixscreens.com\/api\/wp\/v2\/pages\/6608"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/ifixscreens.com\/api\/"}],"wp:attachment":[{"href":"https:\/\/ifixscreens.com\/api\/wp\/v2\/media?parent=7097"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}General Questions<\/h4>\n
Data Privacy & Security<\/h4>\n
Mail-In Repairs and Shipping<\/strong><\/h4>\n
Water Damage or Motherboord Repair Service<\/strong><\/h4>\n
Glass & LCD Replacement Service<\/strong><\/strong><\/h4>\n