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Challenges with Apple Vision Pro: Common Problems Reported by Users

Many users were excited to enter a new world with Apple's visionary VR headset, the Vision Pro. But like any new technology, there's a learning curve, and the Vision Pro is no exception. While the immersive experience is undeniable, users encounter challenges that can dampen the magic.

This blog discusses common problems users are facing with the Apple Vision Pro. From comfort concerns to software issues, we'll explore all the Vision Pro issues with the current user experience and what Apple might do to address these issues.

So, whether you're a curious tech enthusiast or a Vision Pro owner looking for solutions, we will try to answer all the frequently asked questions about all the issues. So, keep reading!

Challenges With Apple Vision Pro: Common Problems Reported By Users

Key Takeaways

  • Light leakage and discomfort are common issues with the Apple Vision Pro headset, but proper fit adjustment and software updates can alleviate these concerns.
  • Users may experience shorter-than-expected battery life, but optimizing device settings and updating software can help extend usage time.
  • Eye tracking issues and software glitches can affect user experience, but troubleshooting steps like resetting settings and updating software can often resolve these issues.
  • Various audio issues, such as overheating speakers and low volume, have been reported. Cleaning contact points and adjusting settings may help alleviate these problems.
  • Connectivity issues with MacBook and Face ID failures are notable challenges. Ensuring proper device configuration and updating software are key to resolving these issues.
  • Cracks on the headset and interference with MacBook Bluetooth are hardware-related challenges requiring replacement or software updates.
  • Some users encounter issues with Optic ID compatibility after adding prescription lens inserts, suggesting a need for further adjustments or updates.
  • Despite current challenges, Apple's commitment to updates and improvements suggests a promising future for the Vision Pro, with potential enhancements in comfort features, app compatibility, and other features of the Apple Vision Pro.

Challenges with Comfort and Fit:

A major issue plaguing the device is user discomfort. Light leakage from the bottom of the headset, especially in dark environments, is a recurring complaint. Additionally, the weight of the device and the pressure it puts on the face can lead to headaches and eye strain after extended use.


  • The issue probably lies with the headset's fit. Users have reported that a recent software update has also effectively reduced or eliminated glare, so keeping your headset up-to-date is essential. 

  • To update your visionOS, navigate to Settings > General > Software Update. If an update is ready, choose Install Now and input your passcode to complete the download.

  • According to Apple, the average person experiences some degree of light leakage. To minimize this, ensure the Light Seal is appropriately in contact with the sides of your face. 

  • If the fit of the light seal cushion isn't right, you'll receive a notification indicating that your eyes are either too close or too far from the displays. If your eyes are too close, use the thicker N+ or W+ cushions; opt for the thinner N or W options if they're too far.

  • If you notice light leaking from the sides, you must visit an Apple store or apply online for a replacement to change the light seal itself.

Issue with Battery Life

Battery Issue In Apple Vision Pro

For some users, the Vision Pro's battery life falls short of expectations. While Apple claims a decent usage time, reports suggest it struggles to last an entire workday or a lengthy VR session and requires frequent charging.


To address this issue, users can optimize their device settings by:

  • Lowering screen brightness.

  • Turning off unused apps running in the background.

Ensuring prompt software updates to improve battery performance.

  • The Apple Vision Pro utilizes a proprietary MagSafe charging connection that connects to the battery pack's USB-C charging port.

  • If you have a backup power pack, you'll need to disconnect it to charge.

  • Users have expressed dissatisfaction with this setup, citing inconvenience due to the need to switch batteries and losing power during the transition.

Eye Tracking Issue

The Apple Vision Pro relies on eye-tracking technology for various functions, such as:

  • Navigating the interface.

  • Focusing on specific objects.

  • It is potentially implementing foveated rendering to enhance graphics performance.


  • Some accessibility features can lead to aiming issues, hindering users from logging in successfully.

  • Users experience a loss of regular interaction using both fingers and eyes within the device. While the left finger maintains its correct functionality, the right fingers are mapped as directional arrows: the index finger for upward movement and the middle finger for downward movement.

  • It is possible that an accessibility setting was accidentally activated or malfunctioned, resulting in unconventional finger mapping. To resolve this issue, accessing settings and performing a reset may be necessary.

Software Issues

Users of Apple Vision Pro have experienced software glitches, leading to recurring issues that impact the headset's performance and functionality, necessitating timely fixes and updates to improve the user experience.

Common software problems users report include frequent crashes during use, unresponsive controls, and compatibility issues with specific applications.


  • To tackle these issues effectively, users are encouraged to update their devices with the latest software from Apple. 

  • It's essential to regularly check for updates using the dedicated software update feature and ensure a stable internet connection during the updating process.

  • When encountering software-related challenges, users can attempt troubleshooting steps like restarting the device, resetting headset settings, or seeking technical assistance from customer support.

  • Properly maintaining the software system is crucial to prevent future glitches and ensure the optimal performance of Apple Vision Pro.

Audio Issues

Audio Issues Apple Vision Pro

Users have encountered various audio issues while using the Apple Vision Pro, such as:

  1. The right speaker pod is becoming uncomfortably warm.

  2. There is no sound from one or both speakers.

  3. Low volume when using Bluetooth earphones.


  • To prevent the right speaker from overheating, it's advisable to disconnect the battery pack when the headset is not in use. Users have noted that leaving the battery pack connected or charging the headset overnight can lead to an overheating problem.

  • If there is no sound from the speakers, it might be due to debris blocking a speaker arm contact. You can try the following steps:

  •        - Remove the speaker strap.

           - Clean the contact point.

           - Reattach the strap. Many users have found this method effective in resolving audio problems.

  • Check for a small hole near where the strap connects, and use a SIM ejector tool to disconnect the strap gently. If the tool doesn't fit, avoid forcing it.

  •        - Repeat the same process on the other side, clean the contact point, and reattach the speaker strap.

  • If the issue persists and it's a hardware problem, visit an Apple store for diagnostics. They will confirm if the audio problems are due to hardware issues. If confirmed, you may receive a replacement immediately. Remember to bring the original packaging and accessories.

  • Some users have reported a bug where the Apple Music player's volume control acts as the master control for the headset, causing low-volume issues. Adjusting the audio levels in the app or restarting the device may help resolve this problem.

Unable to connect to MacBook Pro

You should notice a "Connect" button above the computer display when wearing the headset and viewing your MacBook screen. However, users have reported that this option either doesn't appear or only appears sporadically following the previous software update.


  • Ensure that your MacBook and Apple Vision Pro are connected to the same Wi-Fi network and that you've used the same Apple ID for both devices. Additionally, they should be within a 30-foot range of each other, and Bluetooth and Wi-Fi are enabled on both devices.

  • Enable iCloud Keychain on both devices:

  •       - On the Mac, navigate to System Preferences > (your name) > iCloud >          Keychain and enable "Allow approving with security code."

          - On the Apple Vision Pro, go to Settings > [your name] > iCloud > Keychain and ensure that the Keychain is turned on.

  • If you don't see the Connect button on your MacBook screen, you can try linking the devices using the Control Center:

  • While wearing the headset, look up and tap the downward arrow icon to access the Control Center.

  • Tap the Mac Virtual Display button (depicted as a laptop and headset icon) and choose your MacBook from the available list.

  • However, some users have reported that the Control Center option doesn't always work. In such cases, the only recourse may be to wait for a future software update that addresses this issue.

Face Id Issue

The Face ID failure is a persistent software challenge experienced by users of the Apple Vision Pro, impacting the functionality of facial recognition and user authentication processes. This results in users being unable to unlock their phones while wearing the Vision Pro headset.


  • A common troubleshooting step to address Face ID problems is ensuring the device's camera and sensors are clean and free from obstructions.

  • Restarting the device and updating the software to the latest version can often resolve minor glitches in the Face ID system.

Challenges Requiring Software Update or Replacement

Challenges Requiring Software Update Or Replacement

Cracks Appearing on Apple Vision Pro:

Several users have reported instances of cracks appearing on the glass panel of the Apple Vision Pro headset. This issue occurs after leaving the headset to charge overnight or when connected to the battery pack for extended periods. Unfortunately, the only recourse in such cases is to request a replacement.

Apple Vision Pro Interfering with MacBook Bluetooth:

Users have noted instances where the Apple Vision Pro headset interferes with Bluetooth connectivity on the MacBook, even when the headset is not actively in use. This interference causes accessories like Bluetooth keyboards, mice, and earphones to lose connection with the laptop intermittently. The only available solution is to disable Bluetooth on the Apple Vision Pro until a software update addresses this issue.

Optic ID Compatibility with Prescription Lenses:

Some users have encountered issues with the Optic ID feature not functioning correctly after adding prescription lens inserts to the headset. This problem is likely due to the altered distance caused by the lens inserts. While some users suggest that changing the light seal cushion may help, this adjustment can lead to other fit-related issues and light leaks, complicating the overall user experience.

Final Thoughts

The world of VR has potential, and the Apple Vision Pro is a testament to that. While some issues need ironing out, Apple's commitment to updates and improvements suggests a future for the device.

Future iterations of Vision Pro can revolutionize how we interact with the digital world through enhanced comfort features, a robust VR app library, or a more intuitive virtual keyboard. If you're an early adopter, your experience can be instrumental in shaping the future of VR technology. Sharing your feedback with Apple and developers can help pave the way for a more immersive and user-friendly VR experience for everyone.

So, keep exploring the possibilities of the Vision Pro, and stay tuned for the exciting updates that are sure to come. After all, the future of VR is being built as we speak, and your participation can play a vital role in improving it.


Q. What do Apple Vision Pro users report as some common problems?

A. Apple Vision Pro users have expressed frustration with various issues such as software glitches, glare problems, performance issues, and difficulty in device functionality.

Q. How Can I Resolve Software Issues on My Apple Vision Pro?

A. If you encounter software issues on your Apple Vision Pro, you should regularly update your device's software to the latest version provided by Apple.

Q. How Can I Upgrade the Performance of My Apple Vision Pro headset?

A. To enhance your headset's performance, you may contact Apple Support for assistance regarding any possible hardware or software upgrades available for your device.

Q. What Steps Should I Take If My Apple Vision Pro Encounters Malfunctioning Issues?

A. If your Apple Vision Pro encounters malfunctioning problems, it is crucial to restart the device and ensure that you have the latest software update installed. If issues persist, contact Apple Support for further guidance.

Q. Is there a solution for battery life problems with Apple Vision Pro?

A. If you are facing battery life concerns, you can try adjusting the settings on your device, using power-saving modes, or contacting Apple Support for potential solutions to improve battery performance.

Q. What steps should I take if my Vision Pro headset's eye-tracking malfunctions?

A. If you experience issues with eye tracking, consider contacting Apple Support for assistance. They may provide troubleshooting steps or recommend a hardware replacement if necessary.

Q. Is there a standard solution for compatibility issues with Vision Pro VR applications?

A. If you encounter compatibility issues with VR applications on your Vision Pro, it is recommended that you ensure that the software and hardware are up to date. You may also need to adjust certain settings to improve compatibility.

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About the author

Ravi Shah

Ravi is the head of Content Strategy at iFixScreens Corporate. With over a decade of experience writing technical content for his readers, Ravi has helped thousands of readers with helpful content, tips, and tricks. He mainly writes content related to gadget repairs, such as iPhones, Smartphones, tablets, and laptops.

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