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Here's How to Fix a PS5 Controller that Won't Connect 

There's nothing worse than booting up your PS5 for an epic gaming session only to find your DualSense controller refusing to connect. No worries, fellow PlayStation warriors! This guide will be your ultimate weapon against connection woes.

We'll explore a range of solutions, from simple checks to troubleshooting tips, to get your controller back in the fight. Whether you're dealing with a dead battery, a faulty cable, or a software glitch, we've got the fix for you. 

Here's How To Fix A Ps5 Controller That Won't Connect

Key Takeaways

  • PS5 controller connectivity issues can arise from various factors such as Bluetooth interference, USB cable or port issues, and outdated firmware.
  • Basic checks include ensuring the controller is charged, using a compatible USB cable, and restarting the PS5 console.
  • Troubleshooting steps involve checking wireless connectivity, physical connections, and performing a system software update.
  • Resetting the controller may be necessary as a last resort to resolve persistent issues.
  • If all else fails, consider visiting Sony's PlayStation Hardware & Repairs page for repair or replacement options.

Reasons for PS5 Controller Connectivity Issues

Reasons For Ps5 Controller Connectivity Issues

There are various factors contributing to your PS5 controller's failure to connect:

  • Linked with another device: Syncing with a different device detaches it from your PS5.

  • Bluetooth interference: Nearby devices can disrupt the controller's wireless signal.

  • USB-C cable issues: Using an incompatible or damaged cable can hinder connectivity.

  • USB port issues: Dirty or damaged ports on the controller or console may cause problems.

  • Internal hardware issues: Damage to components like the battery or Bluetooth sensor can impact connectivity.

  • Outdated firmware: Missing system updates can lead to compatibility issues with your PS5.    

How to Fix the PS5 Controller Issues

How To Fix The Ps5 Controller Issues

Start with the Basic Checks:

Before proceeding to advanced troubleshooting, it is essential to be sure of all the basic things that might be wrong. In anxiousness and hurry, we often ignore them.

  • Charge the controller: A low battery can sometimes cause connection problems. Make sure your controller has a sufficient charge.

  • Check the cable: Use a different USB cable, preferably with your PS5 console. Ensure both ends are securely plugged into the controller and console ports.

  • Restart your PS5: A simple console restart can often resolve minor glitches that might be causing the connection issue.

If you're still experiencing issues with your PS5 DualSense controller not connecting, you can try several troubleshooting steps to resolve the problem. Here are some standard solutions:

Check Wireless Connectivity:

  • Ensure the controller is not synchronized to a different system (such as a PC or mobile device). If it was, re-sync it to your PS5 using the abovementioned steps.

  • Disconnect Bluetooth-connected devices (such as headphones) that might interfere with the controller's wireless connection.

Physical Connectivity:

  • If the controller fails to pair while connected to the PS5, check the connection between the controller and the console.

  • If none of the above solutions work, the controller may be damaged due to a defective battery or Bluetooth sensor.

PS5 System Software Update

Ensure your PS5's system software is current by following these steps: If you have an additional controller, navigate to Settings > System > System Software > System Software Update and Settings > Update System Software.

Reset the Controller:

Use this step as a last resort if none of the above steps work.

  • Turn off your PlayStation 5 console.

  • Disconnect the DualSense wireless controller from the official USB-C cable.

  • Locate the reset button inside the small hole next to the Sony logo on the back of your controller.

  • Use a pin, toothpick, or paper clip to press and hold the reset button for at least 5 seconds.

  • Your controller should reset.

Reconnect your controller to the PS5 console using the official USB cable with your controller, and press the PS button.

The Last step: Replace the PS5 Controller

Even after all the troubleshooting, your controller is unresponsive; visit Sony's PlayStation Hardware & Repairs page to explore options for free repair or replacement.

Final Thoughts

Following the steps mentioned above and keeping your controller well-maintained, you should have a reliable connection for those all-important gaming marathons. Remember, if you continue to face issues after trying these fixes, PlayStation Support and iFixScreens are always there to assist you. 

iFixScreens has extensive experience in PlayStation 5 repairs, ensuring we can address issues like faulty controllers, overheating consoles, network problems, water damage, or broken joysticks. Our certified experts handle repairs of PlayStation 2, PlayStation 3, PlayStation 4, and PlayStation 5. Visit any iFixScreens store for a free diagnostic and affordable solution.

With your DualSense controller back in top form, you can conquer any challenge and rule the PlayStation realm! So grab your favorite game, fire up your PS5, and prepare for endless uninterrupted fun!


Q. How do I fix the PS5 Controller Connection Issue?

A. If your Dualsense controller doesn't connect to your PS5 device, first check the Bluetooth settings. Then, try re-syncing the controller wirelessly to fix the issue.

Q. Can I Use a Cable to Connect the PS5 Controller?

A. connect the controller to the PS5 using a cable if the Bluetooth connection is not working. This may help fix the connection problem.

Q. How to Reset the PS5 Controller?

A. If all else fails, you can reset the controller by locating the small reset button in a tiny hole on the back. Use a small tool like a toothpick to press the button and fix the issue.

Q. My PS5 Controller won't connect to my PC. What should I do?

A. If you are experiencing connection issues when connecting your controller to a PC, check for any software updates. Even with a cable, some devices may require additional drivers for the controller to work correctly.

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About the author

Ravi Shah

Ravi is the head of Content Strategy at iFixScreens Corporate. With over a decade of experience writing technical content for his readers, Ravi has helped thousands of readers with helpful content, tips, and tricks. He mainly writes content related to gadget repairs, such as iPhones, Smartphones, tablets, and laptops.

Question? Send me an email info@ifixscreens.com