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Understanding Phone Warranty: What's Covered and What's Not

When buying a new phone is a significant investment. Whether you've purchased the latest smartphone or a basic model, it's essential to consider phone warranties, phone insurance, and repair plans. This guide will take you through the intricate details of phone warranties, what they cover, and what they don't, helping you decide when you purchase your next device.

Understanding Phone Warranty: What's Covered And What's Not

Key Takeaways:

  • Understanding the world of phone warranties, insurance, and repair plans is crucial when purchasing a new phone.
  • Phone warranties, offered by manufacturers or retailers, guarantee a defect-free and expected functioning device for a specified period.
  • Coverage under standard phone warranties typically lasts one to two years, with terms varying by manufacturer.
  • Phone warranties cover hardware defects and limited warranty periods.
  • Some warranties include accidental damage from handling, extended coverage, and electrical/mechanical failures.
  • However, warranties usually do not cover accidental damage, loss, theft, data loss, misuse, or third-party repairs.
  • Phone insurance is offered by various companies, covering accidental damage, loss, and theft.
  • Considerations for purchasing phone insurance include reading the fine print, cost vs. benefit, handling habits, and the type of phone you own.
  • Repair plans provide affordable coverage for common issues and accidental damage, including cracked screens, battery problems, and mechanical faults.
  • Extended warranties extend the standard coverage period, providing peace of mind for longer device usage.

Understanding Phone Warranties: A Coverage Guide

A phone warranty is a guarantee offered by the manufacturer or retailer that the device is free from defects and will function as expected for a specified period. In most cases, the standard phone warranty typically lasts one to two years from the date of purchase. The terms and conditions of warranties can differ depending on the manufacturer, so reading the fine print is crucial.

What's Covered?

  1. Hardware Defects: Most phone warranties will cover defects in the phone's hardware and electrical and mechanical components. If your device experiences issues not due to user mishandling, the manufacturer will repair or replace it.

  2. Limited Warranty: The standard warranty typically covers the device for a limited period, often one or two years. During this time, if your phone experiences any defects or failures, the manufacturer will repair or replace it free of charge.

  3. Accidental Damage from Handling: Some warranties include coverage for accidental damage from handling, such as a cracked screen due to an unintentional drop. However, this isn't a universal inclusion and may vary by manufacturer.

  4. Two-Year Warranty: Some premium or pro models come with a two-year warranty. This extended coverage provides peace of mind for a more extended period.

  5. Electrical and Mechanical Failures: These warranties generally cover failures not resulting from user mishandling. This can include issues with the phone's battery, charging port, or internal components.

What's Not Covered?

  1. Accidental Damage: Most standard phone warranties do not cover accidental damage, such as a cracked screen from a fall. You may need to purchase additional phone insurance or a specific protection plan for this type of coverage.

  2. Loss and Theft: Phone warranties typically do not cover loss or theft. You cannot make a warranty claim if your phone is stolen or gone missing.

  3. Data Loss: If you experience data loss due to a phone issue, warranties generally do not cover it. Be sure to back up your data regularly to avoid data loss issues.

  4. Handling and Misuse: Warranties do not cover damage caused by mishandling or misusing the device. You won't be covered if you drop your phone in water or intentionally damage it.

  5. Third-Party Repairs: If you attempt to repair your device through a third-party service or open it up, you may void the warranty. Always consider using authorized service centers for repairs.
Understanding Phone Warranties

The Importance of Phone Insurance

Many individuals opt for phone insurance to cover the gaps left by phone warranties. Phone insurance is a service offered by various companies that provides comprehensive coverage for your device. It usually comes with a monthly fee and a deductible if you need to make a claim.

What Does Phone Insurance Cover?

  1. Accidental Damage: Phone insurance covers accidental damage, including cracked screens, water damage, and other mishaps.
  2. Loss and Theft: Unlike phone warranties, phone insurance often covers the cost of a replacement device if your phone is lost or stolen.
  3. Monthly Premium: You'll pay a monthly premium for phone insurance, which can save you money in the long run, especially if you have a history of accidental damage.
  4. Repair or Replacement: If your device is damaged, phone insurance will typically pay for the repair cost or provide you with a new device, often with a deductible.

Considerations When Purchasing Phone Insurance

  1. Read the Fine Print: As with any insurance policy, it's crucial to read the terms and conditions of your phone insurance. Understand what's covered and what's not.
  2. Cost vs. Benefit: Consider whether the insurance premium and deductible cost are worth the potential savings on repairs or replacements.
  3. Depend on Your Handling: If you're prone to accidents or have a history of damaging your phone, phone insurance may be a valuable investment.
  4. Loss and Theft: If you frequently travel or live in an area with a high risk of theft, the coverage for loss and theft might be precious.
  5. Type of Phone: High-end smartphones are costly to repair or replace. If you own an expensive device, insurance might be a wise choice.

Repair Plans and Extended Warranties

In addition to phone insurance, you may also come across repair plans and extended warranties when purchasing a new device.

Repair Plans

Some retailers and companies offer repair plans that provide coverage specifically for common issues and accidental damage. These plans are typically more affordable than full-blown insurance and can save you a considerable amount on repairs.

What Repair Plans Cover:

  1. Cracked Screens: Many repair plans cover the cost of replacing a cracked screen.

  2. Battery Issues: If your phone's battery fails or doesn't hold a charge, a repair plan may cover the replacement.

  3. Mechanical Faults: Repair plans often include coverage for mechanical faults, such as issues with buttons or ports.

  4. Fast Service: Repair plans usually offer quicker service than standard warranties.

Extended Warranties

Some retailers and manufacturers offer extended warranties that extend the coverage period beyond the standard one or two years. These warranties can be helpful if you plan to keep your device for an extended period and want the assurance of coverage.

What Extended Warranties Offer:

  1. Extended Coverage: Extended warranties prolong your device's period under warranty protection.

  2. Manufacturer-Backed: These warranties are typically backed by the manufacturer, providing you with confidence in the service.

  3. Peace of Mind: An extended warranty can provide peace of mind if you intend to keep your phone longer than the standard warranty period.

Phone Warranty

Making a Claim

If your phone experiences an issue that falls under the coverage of your warranty, phone insurance, or repair plan, you can typically initiate a claim with the respective company or service. Be sure to follow their specific claim process and provide all necessary information. In the case of insurance, you may need to pay a deductible, so it's essential to understand the terms of your coverage.

Final Thoughts:

When protecting your phone, it's essential to understand the coverage provided by your phone warranty, phone insurance, and repair plans. You can decide whether to invest in additional protection beyond the manufacturer's warranty by considering your specific needs and usage patterns. While warranties and insurance can save you from unexpected repair costs, handling your device carefully is equally essential to prevent damage. Additionally, regularly backing up your data can save you from the heartache of data loss issues. Choosing between a warranty, insurance, or repair plan depends on your circumstances and preferences. Select the option that aligns with your needs and budget, giving you peace of mind and protecting your phone investment.

Remember that phone warranties and insurance coverage may vary by company, so it's a good idea to compare the terms and prices before deciding. With the right coverage, you can enjoy your new phone without worrying about unexpected repair costs.

In summary, phone warranties typically cover defects and mechanical issues, while phone insurance provides comprehensive coverage for accidental damage, loss, and theft. Repair plans and extended warranties offer additional protection for specific issues and extended coverage periods. Making a claim is generally straightforward, but it's essential to be aware of the terms and conditions of your coverage to avoid unexpected costs and whether it's worth it. Choose the option best suits your needs and usage patterns, ensuring your phone investment remains protected.

At iFixScreens, we understand your needs and are ready to cater to them. With expert technicians waiting for your one call or visit to provide you with the best service. 

Extended Warranties


Q: What is a phone warranty?

A: A phone warranty is a guarantee the manufacturer or seller provides that the phone will be free from defects in materials and artistry for a certain period.

Q: What is not covered under the phone warranty?

A: Phone warranty does not cover damages caused by accidents, mishandling, unauthorized repairs, water damage, or any damage caused by the user's negligence.

Q: Can I get my phone repaired under warranty if I broke the screen?

A: Accidental damages such as a broken screen are not covered under the phone warranty. You may need to purchase separate mobile phone insurance to cover accidental damages.

Q: What should I do if my phone needs repair during the warranty period?

A: If your phone needs repair during the warranty period, you should contact the manufacturer or seller and follow their instructions for repair or replacement.

Q: Can I take my phone to any repair shop for warranty repairs?

A: It is recommended to get your device repaired by authorized service centers or repair shops approved by the manufacturer to ensure the warranty remains valid.

Q: Can I claim a warranty for a phone purchased from a third-party website?

A: Yes, you can claim a warranty for a phone purchased from a third-party website, but you may need to provide proof of purchase and follow the manufacturer's warranty claim process.

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Phone Warranty

About the author

Ravi is the head of Content Strategy at iFixScreens Corporate. With over a decade of experience writing technical content for his readers, Ravi has helped thousands of readers with helpful content, tips, and tricks. He mainly writes content related to gadget repairs, such as iPhones, Smartphones, tablets, and laptops.

Question? Send me an email info@ifixscreens.com