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Galaxy S24 Troubleshooting: A Comprehensive Guide to Fixing Common Issues

Is your brand-new Galaxy S24 giving you trouble? Don't worry, you're not alone. Even the most advanced smartphones can experience occasional glitches or issues.

This guide will be your one-stop shop for fixing common problems on your Galaxy S24, helping you get your phone back to top performance.
Galaxy S24 Troubleshooting Guide

Key Takeaways

  • This guide offers comprehensive solutions to common issues like fingerprint sensor problems, app crashes, display issues, network connectivity issues, slow performance, battery drain, camera issues, and overheating.
  • Regularly update software, use genuine chargers, avoid custom ROMs/rooting, and restart the phone regularly for optimal performance.
  • While the Galaxy S24 is advanced, occasional issues may arise. Regular updates, maintenance, and seeking professional assistance ensure smooth functioning.
  • Regular updates and maintenance are essential for optimal performance.
  • Contact Samsung customer service or iFixScreens for persistent issues.
  • iFixScreens offers quality repairs with OEM parts and certified technicians.

Common Galaxy S24 Issues and Solutions

Here's a breakdown of some of the most frequent problems users encounter with their Galaxy S24 and their corresponding solutions:

Fingerprint Sensor Issues

Fingerprint Sensor Issues On Galaxy S24

The fingerprint sensor on your Galaxy S24 offers a safe and convenient method for unlocking your phone. Nonetheless, it may not operate as anticipated under specific circumstances.

  • Fingerprint scanners work best with clean and dry fingers. Wipe your fingers with a dry cloth before scanning.

  • Re-register your fingerprints under Settings > Security and Lock screen. Ensure complete coverage of the fingerprint sensor area during registration. For better recognition, try registering multiple angles of your fingerprint.

  • Some screen protectors can interfere with the fingerprint sensor. Try removing the screen protector or using one specifically designed for your Galaxy S24 fingerprint sensor.

  • You can check for software updates under Settings > Software update. Installing the latest update might address known fingerprint sensor bugs.

  •  If restarting and updating doesn't help, there might be a hardware problem. Consider contacting Samsung customer service for further diagnosis and potential repair.

  • In rare cases, the fingerprint sensor might become unresponsive or invisible on the screen. This could be a sign of a more serious hardware issue. Starting your phone safely can help diagnose if a third-party app causes the problem. 

  • Fingerprint scanners can overheat due to excessive use or environmental factors. If you suspect overheating, let your phone cool down before using the fingerprint sensor again.

App Issues:

Are apps crashing, freezing, or behaving abnormally? Applications freezing or crashing unexpectedly can result from various factors:

  • Outdated app version: Ensure your apps are up to date by checking for updates on the Google Play Store or Galaxy Store and installing them. Updates often include bug fixes that will help in addressing stability issues.

  • Insufficient storage space: Free up storage on your S24 by deleting unused apps, photos, or files. Adequate storage is essential for apps to function smoothly.

  • Software conflicts: If the issue started after installing a new app, it may conflict with an existing one. Consider uninstalling the latest app to resolve the dispute.

  • Clear app cache and data: Navigate to Settings > Apps > select the problematic app > Storage > Clear cache and Clear data. This action removes temporary files and resets the app, potentially resolving performance issues.

  • Restart your phone: A simple restart can help clear memory-related issues and refresh the phone's performance.

  • Factory reset: In severe cases of consistent app crashes across multiple apps, a factory reset may be necessary to restore your S24's software to its original settings. Remember to back up your data before proceeding with a factory reset.

  • Persistent app crashes: If an app continues to crash despite the above steps, it may have a persistent bug that requires an update from the app developer. 

Display or Touch Screen Issues:

Experiencing unresponsive touchscreen issues on your Galaxy S24 can be pretty frustrating. Consider these troubleshooting steps:

  • Restart your phone to recalibrate the touchscreen. Press down the Power button and select Restart from the menu.

  • Test the touchscreen in Safe Mode by pressing Power + Volume Down during startup. This mode turns off third-party apps, helping identify software-related problems.

  • Check for updates to your Android OS or touchscreen driver software and install them if available. Updates often include fixes for touchscreen-related issues.

  • To see if the problem persists, experiment with an alternate touchscreen input method, such as a stylus or mouse connected via a USB OTG adapter.

  • Clean the screen using a device cleaner, compressed air, or a dry microfiber cloth to remove any debris or moisture hindering touch sensitivity.

  • Run a Diagnostic Tap Test using the dialer code #0# to check for hardware-level touchscreen problems.

  • If the touchscreen issue persists after these steps and the screen is physically damaged, a replacement touchscreen may be required to resolve the problem entirely.

Network Connectivity Issue (Wi-Fi or Bluetooth):

Network Connectivity Issue (Wi-Fi Or Bluetooth) On Galaxy S24

Wi-Fi or Bluetooth connection issues can be frustrating. Here are a few steps to try:

  • Begin by rebooting your Galaxy S24 to reset all connections. Please turn off the phone completely and then restart it.

  • Toggle Airplane mode on and off to force radios like mobile data, Wi-Fi, and Bluetooth to reconnect.

  • Ensure that your device has the latest software installed, as updates often contain fixes for network-related bugs.

  • Try manually selecting a different cellular network by going to Settings > Connections > Mobile networks > Network operators and choosing manually.

  • Reset network settings by navigating to Settings > General management > Reset > Reset network settings. This action will erase saved Wi-Fi networks and other connections.

  • Consider your location or environment, as poor signal strength can cause connectivity issues. Moving closer to a window or going outside may improve reception.

  • If connectivity problems persist, contact your cellular carrier for assistance. They can check your account status and tower coverage in your area to help resolve the issue.

Slow Performance or Lag:

A slow phone can be caused by overloaded storage or outdated software. Try freeing up storage space by deleting unused apps, photos, and videos. Additionally, check for software updates, as mentioned in the previous step.

Battery Drain Issues:

Battery Drain Issues On Galaxy S24

One common issue reported with the Samsung Galaxy S24 is its limited battery life. Here are some troubleshooting steps you can take:

  • Identify and address apps that consume excessive battery power by checking Settings > Device care > Battery. Consider disabling or uninstalling any apps that appear to use a significant amount of battery in the background.

  • Disable Always On Display if you're not actively using it, as this feature can contribute to battery drain when unnecessary.

  • Reduce screen brightness and adjust the screen timeout to a shorter duration, as the display significantly contributes to battery consumption.

  • Turn off GPS, Bluetooth, and Wi-Fi when unused, as these connections can drain the battery.

  • Explore options like Power Saving Mode or Adaptive Battery, if available on your S24. These features can help limit background processes and optimize power usage.

  • If the above steps do not improve battery life, it may indicate that your battery is worn out and needs replacement.

Camera Issues: 

Given the advanced camera system of the Galaxy S24, encountering camera issues can be pretty frustrating. Here are some troubleshooting suggestions:

  • Restart the Camera app to reset its functions. If necessary, force-stop the app through the Settings menu.
  • Clean the camera lens using a microfiber cloth and ensure no protective film covers it, as smudges or debris can impact picture quality.
  • Maintain sufficient storage space on your device, as the camera requires free space to save photos.
  • Experiment with different shooting modes, such as Photo and video, as there might be a glitch specific to one mode.
  • Reset all camera settings through the Camera app's menu to resolve configuration issues.
  • Check for any available software updates, as updates frequently include camera-related improvements.
  • If camera issues persist despite these efforts, it may indicate a hardware problem that requires professional repair.

Overheating Issue

  • It's typical for the Galaxy S24 to generate some warmth during use, but excessive heat should be addressed. Here are steps to take if your device is overheating:

  • Close any demanding apps, such as mobile games or navigation apps, that might contribute to overheating.

  • Ensure that the case or cover does not trap heat inside the device. Try temporarily removing the case or cover to see if it helps.

  • Activate airplane mode to reduce heat buildup by limiting cellular radio usage.

  • In environments with dust or debris, ports, and airflow channels can become obstructed. Clean the USB-C port, speaker vents, and other openings carefully.

  • Check for software updates through Settings > Software update, as Samsung may have released fixes specifically addressing overheating issues.

  • If overheating persists despite these measures, it could indicate an internal hardware issue that requires professional service.

Additional Tips:

Additional Tips For Troubleshooting Issues On The Galaxy S24
  • Keep Your Software Updated: Regularly installing software updates is essential for maintaining optimal phone performance and addressing known issues.

  • Use a Genuine Charger: A compatible charger ensures your phone charges safely and efficiently.

  • Beware of Custom ROMs and Rooting: Modifying your phone's software (ROM) or rooting it can void your warranty and lead to stability issues. Proceed with caution if considering this route.

  • Restart Your Phone Regularly: Rebooting your phone can clear temporary glitches and improve performance.

Final Thoughts

While the Galaxy S24 boasts impressive features, it can encounter occasional hiccups like any electronic device. This guide solved common problems, from fingerprint sensor woes to sluggish performance. Remember, regular software updates and preventative maintenance can go a long way in keeping your Galaxy S24 running smoothly. 

If you continue to experience persistent issues, consider contacting Samsung customer service or iFixScreens for further diagnosis and repair options.  

Our technicians at iFixScreens are equipped to handle any repair challenge, with nearly a million repairs completed annually on the Samsung Galaxy S and Note series. Whether it's cracked screen repair, battery replacement, camera repairs, or water damage repairs for Samsung Galaxy devices, our expert technicians are prepared for every scenario. We prioritize quality by utilizing OEM parts and employing certified technicians in our stores, so you'll always have the best experience with us.


Q. What are the most common issues with your Galaxy S24?

A. If you own a Samsung phone like the Galaxy S24, you might encounter problems such as camera issues, battery life concerns, display glitches, or connectivity network issues.

Q. How can you troubleshoot a Samsung Galaxy S24 with overheating issues?

A. If your Galaxy S24 is hot to the touch and experiencing overheating issues, try checking for any recently installed apps that might be causing the problem. You can also ensure the device is not exposed to direct sunlight or high temperatures.

Q. What steps should you take if your Galaxy S24 camera produces grainy photos?

A. If the camera on your Galaxy S24 is delivering poor quality, check for any smudges on the lens or make sure the camera lens is clean. Adjusting the brightness and color settings may help improve the photo quality.

Q. How can you address battery life concerns on your Galaxy S24?

A. To optimize the battery life of your Galaxy S24, you can turn off background apps that are consuming Power, reduce screen brightness, and limit unnecessary app usage. Using the device's power-saving mode can also help extend battery life.

Q. What should I do if my Samsung Galaxy S24 is experiencing a bug or problem?

A. If your Samsung Galaxy S24 is experiencing a bug or problem, you can first try clearing the app's cache that is causing the issue, updating the software, or contacting Samsung for further assistance.

Q. How do I troubleshoot camera issues on my Galaxy S24 phone?

A. If you are facing camera issues on your Galaxy S24 phone, you can start by checking for any updates for the camera app, ensuring proper permissions are granted, or even resetting the camera settings.

Q. How do I troubleshoot connectivity issues on my Galaxy S24 phone?

A. If you are experiencing connectivity issues on your Galaxy S24 phone, try toggling airplane mode, checking network settings, or resetting network connections to establish a stable connection.

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Issues on the Galaxy S24, Galaxy S24, Galaxy S24 Troubleshooting Guide, Galaxy S24 Problems & Solutions

About the author

Ravi is the head of Content Strategy at iFixScreens Corporate. With over a decade of experience writing technical content for his readers, Ravi has helped thousands of readers with helpful content, tips, and tricks. He mainly writes content related to gadget repairs, such as iPhones, Smartphones, tablets, and laptops.

Question? Send me an email info@ifixscreens.com