Privacy Policy
Modified on January 1, 2023
iFixScreens.com, or the terms "us", "we", or "our" refer to the owner of this website and provider of the services. The term "you" refers to the user or viewer of this website or any of the services provided by iFixScreens.com. This page sets forth our policies regarding the collection, use, and disclosure of personal information that we receive from you. In order for our sites, products, and services (collectively "services") to function properly, it is necessary for us to collect and use certain personal information. We desire for you to understand what personal information we collect and how it is utilized. This notice does not cover, and we are not responsible for, third-party websites or applications that may be linked from our services; linking to them does not imply an endorsement. We are not responsible for these websites or applications or any information they may collect. It is advisable for you to review the privacy notice of any third-party website or application that collects your personal information.
Personal Information We Collect
While using our services or visiting any of our stores, we may request that you provide us with certain Personal Information. For purposes of this Agreement, "Personal Information" shall refer to information that is linked or linkable to you, including, but not limited to, the enumerated data depending upon which of our services you choose to use.
- online By visiting our websites or using our mobile applications, the user consents to the collection and use of the user's Internet Protocol address/location, any information provided by the user's internet browser or mobile device, and any information that is entered while visiting our websites or using our mobile applications, in accordance with this Privacy Notice. The definitions of any terms utilized in this Privacy Notice shall be the same as those provided in the Terms and Conditions.
- Log Information
iFixScreens.com automatically collects and stores certain data in its server logs concerning the utilization of its services, including the number of distinct visitors, the frequency of visits, how users interact with its services, user experience preferences, and other information which may help with improving the user experience, marketing its products, combating fraudulent activities, and fulfilling legal requirements. Such information may comprise personal data, such as IP address, Unique Device Identifier, web page content, transactions with APIs (Application Program Interface), transactions with IVR (Interactive Voice Response) systems, activity and content of visitor interaction with call center representatives, application usage activity, hardware information, hardware and system settings, browser type, browser language, the date and time of the request, or referral URL. Additionally, search queries may be saved and data later used to identify which pages on the website receive the most attention from customers.
Cookies, Pixel Tags, and Using a Third-Party Account
IFixScreens.com and its Partners utilize Cookies or similar technologies on our Websites to analyze trends, administer the Site, track Users' movements around the Site, tailor and deliver advertising that may be more relevant or interesting to Users, and to gather demographic information about our User base as a whole.
Cookies
Upon visiting iFixScreens.com, a small data file (known as a "cookie") is managed by a web browser or other application and stored on the user's local system. We use session and persistent cookies to, among other things, identify the user's device during a particular interaction and analyze their behavior during a particular visit. Most web browsers offer the user the ability to accept or decline cookies, as well as to be advised each time a cookie is being sent. If the user chooses to decline cookies, they may not be able to fully utilize our services. Additionally, we engage in tracking processes that may not identify the user specifically, but rather the device they are using; users may opt out of this type of tracking by toggling off certain cookies or other similar technologies, by navigating to the “Do Not Sell My Personal Information” link on our homepage and toggling off “Targeting Cookies” in the iFixScreens.com Privacy Preference Center, or by blocking and deleting cookies or similar technologies in their browser. However, please note that if the user does decide to block cookies or similar tracking technologies, some parts of our sites may not function correctly.
Pixel Tags
Pixel Tags, also known as Web Beacons, are utilized to better manage user experience and content tracking. These Tags are used to engage users who have searched for, viewed, and/or purchased services or similar services offered by either ourselves, an affiliate organization, or a non-affiliated company. Pixel Tags are tiny graphics with a unique identifier, which perform a similar role to that of Cookies; they are used to track user interaction with content provided by us. Unlike Cookies, which are stored on a user's device hard drive, Pixel Tags are embedded within content. The small size and transparency of Pixel Tags is not meant to deceive content recipients, but rather to minimize distraction.
Do Not Track
Do-Not-Track is a public-private initiative, https://www.w3.org/2011/tracking-protection/, that has developed a technical “flag” or signal that an end-user may be able to activate within their browser software to notify sites that they do not wish to be “tracked” by third parties as defined by the initiative. The initiative, however, has not reached a consensus as to exactly what technical or other actions those parties receiving the signal should take. As a result, Do-Not-Track has not yet been standardized and most sites, including our sites, do not alter their behavior or change their services when they receive a “do-not-track” flag or signal. You can, however, make decisions about your privacy and the advertisements you receive.
The methods for doing so vary from browser to browser, and from version to version. You can obtain up-to-date information about blocking and deleting cookies via these links:
https://support.google.com/chrome/answer/95647
https://support.mozilla.org/en-US/kb/enable-and-disable-cookies-website-preferences
https://www.opera.com/help/tutorials/security/cookies/
https://support.microsoft.com/en-gb/help/17442/windows-internet-explorer-delete-manage-cookies
https://support.apple.com/en-us/HT201265
https://privacy.microsoft.com/en-us/windows-10-microsoft-edge-and-privacy
Associations in the digital advertising ecosystem provide methods for specifically opting out of interest-based advertising, including the Digital Advertising Alliance click here and the YourOnlineChoices page click here.
Please note, however, that if you do decide to block cookies or similar technologies, some parts of our sites may not function correctly.
Using a Third-Party Account on our Services
If you use a third-party service (such as Google, Facebook, or other social media platforms) to create an account, we may receive personal information that you allow such third-party service to share with us such as your name, e-mail address, profile picture, or other personal information. The third-party service may also collect information about you that you have agreed to in their terms of service or privacy notice. Please check with the third-party service for more details.
In Person at a Store or Over the Phone
When iFixScreens.com provides you services, either remotely or in one of our stores, we may collect personal information from you, such as:
- Name;
- Mailing address;
- Email address;
- Cell phone number;
- Electronic Serial Number ("ESN") or International Mobile Equipment Identity ("IMEI") data;
- Device information, for example serial number or media access control ("MAC") address;
- Records of products or services you have purchased from us;
- Any information that you provide as part of purchasing our services, for example payment card information;
- Any information that you provide to allow our technicians to access your device for servicing
- Video or audio recording in our stores, for example security cameras in certain locations where permitted by law
- An audio recording of your phone conversation with us
Services Performed at Your Home or Other Location
One should be cognizant that, when receiving services at one's home or other location, the service provider may have the ability to view any items that can be seen by visitors, which may include personal information. If one has consented to it, the service provider may require access to one's device in order to fulfill the services requested, such as altering configurations, backing up data, or providing technology set-up or counsel. Additionally, if one is getting a device repair as part of an insurance claim, the service provider may need to take photographs of the device to certify that the damage has been mended. It is important to bear in mind that any data present on the device or its surrounding areas may be visible in the photograph.
Other Personal Information
We may utilize external data sources to supply context and background information concerning the users of our services in order to enhance the customer experience, prevent fraud or malicious activity, or fulfill internal company and external regulatory prerequisites. We furthermore draw inferences from the personal information we obtain from you to potentially provide products or services that we conjecture would suit you (Note: you may at any time revoke your approval of our utilization or disclosure of your personal information for marketing and promotional objectives by reaching out to us as specified in the Where to Turn With Questions section of this privacy notice.)
How we use your Personal Information
iFixScreens.com may use your Personal Information to:
- Fulfill a service to you;
- Establish and verify your identity;
- Activate and maintain your account;
- Provide technical support;
- Protect and improve our services;
- Offer updates, notices and other information about applications and services available from iFixScreens.com or its affiliates as permitted by law. (Note: at any time you may choose to withdraw your consent to iFixScreens.com use or disclosure of your personal information for marketing and promotional purposes by contacting us as outlined in the Where to Turn With Questions section of this Notice);
- Respond to your questions, inquiries, comments and instructions;
- To enforce the applicable Terms and Conditions;
- Comply with the law and defend our rights;
- Track and analyze de-identified data and provide such data to third parties that provide services to iFixScreens.com;
- Protect against fraud and potential fraud;
- Notify you of any known breach of your personal information; and
- Maintain the security and integrity of iFixScreens.com systems and services.
SHARING
iFixScreens.com may share Personal Information with companies that are affiliated with it, or with non-affiliated companies in order to provide, maintain, and operate its services or marketing. Additionally, iFixScreens.com may disclose Personal Information without providing a choice in order to protect the legal rights of iFixScreens.com, its affiliated companies, employees, agents, and contractors; to protect the safety and security of visitors; to protect against fraud or for risk management purposes; or to comply with the law or legal process. Furthermore, if iFixScreens.com is involved in a merger, sale, or transfer of assets, it may transfer Personal Information to a third party as part of that transaction.
SECURITY
We employ commercially reasonable, industry standard technical, administrative, and physical controls to protect Your Personal Information, including encryption when appropriate. However, since the internet is not a fully secure environment, we cannot guarantee the security of information transmitted between You and Us. Consequently, You acknowledge that You transmit such information at Your own risk. We shall provide You with notice of any confirmed security breach of Your Personal Information to the extent required by applicable state and federal law.
CHANGES TO THIS PRIVACY NOTICE
IFixScreens.com may update this Privacy Notice from time to time. If any changes are made, the modified date near the top of the page will be altered. It is recommended to check this Privacy Notice periodically for any changes. If, where applicable to the service purchased, there are material changes to this Privacy Notice, best efforts will be made to notify the user electronically and, where necessary, seek their affirmative consent in accordance with applicable laws.
ACCESS AND CHOICE
iFixScreens.com has implemented the following procedure that you may use to access, correct, or delete your personal information, or choose how your information is used.
If
- you would like to know the types of information that iFixScreens.com collects from visitors to its website,
- your personal information is incorrect and you would like to correct it
- you wish to stop receiving email marketing promotions from iFixScreens.com
- you wish to receive a copy of the information that iFixScreens.com has about you,
- Contact us using the contact information in the Where to Turn With Questions section of this notice.
CHILDREN UNDER 13
Our Services are not directed to children under 13, and we do not knowingly collect Personal Information from such minors. If you become aware of your child accessing the Services and providing Personal Information without your consent, please contact us using the information provided in the “Where to Turn With Questions” section. We will take necessary steps to remove any Personal Information from our storage systems and terminate the account, should we determine that a child under 13 has accessed the Services.
FOR NON-U.S. RESIDENTS
We may transfer Personal Information that we collect about you outside of the country in which it was collected. If you are visiting from the European Union or other region with laws governing data collection and use that may differ from U.S. law, please be aware that you are transferring information about yourself, including your Personal Information, to a country and jurisdiction that does not have the same data protection laws in place as the European Union or other region. By doing so, you are consenting to the transfer of information about yourself, including your Personal Information, to the United States, as described in this Notice.
CALIFORNIA CONSUMER PRIVACY ACT (CCPA)
The California Consumer Privacy Act (CCPA) grants California consumers certain privacy protections through the provision of specific disclosures and the granting of certain rights. If you are a California consumer, this document provides you with the aforementioned disclosures and information regarding your rights and how to exercise them, should you so choose.
Categories of personal information we collect
We may collect the categories of personal information described in the personal information we collect section of this notice. These categories are classified under the CCPA as follows:
Identifiers:
- Name,
- mailing address,
- email address,
- cell phone number,
- electronic serial number (“ESN”) or International Mobile Equipment Identity (“IMEI”),
- device serial number, and
- media access control (“MAC” address), CallerID / ANI (Automatic Number Identification) information
California Customer Records personal information categories:
- Name,
- mailing address,
- email address,
- cell phone number,
- electronic serial number (“ESN”) or International Mobile Equipment Identity (“IMEI”),
- device serial number,
- media access control (“MAC”) address,
- CallerID / ANI (Automatic Number Identification) information, and
- financial information such as credit card number and debit card number
Commercial information:
- Records of products or services you have purchased from us,
- responses to online, verbal or video surveys
Biometric information:
- A scan of driver's license, passport, or other personal identification card to identify fraud or for regulatory compliance purposes
- “voice prints” or other similar biometric identifiers used in call recordings
Sensory information:
- Audio information from customer interactions with customer service representatives,
- audio/video inside our store locations
- photos of your device taken by a service provider to confirm that it was damaged and has been repaired
Internet or other similar network activity:
Information we collect when you visit our websites our use our mobile applications:
- IP address,
- unique device identifier,
- the content of web pages,
- transactions with APIs (Application Program Interface),
- hardware information,
- hardware and system settings,
- browser type,
- browser languages,
- the date and time of your request,
- referral URL,
- cookies and pixel tags
Geolocation Information: GPS, cell tower, and Bluetooth location data if you enable geolocation on your device operating system and are you using a location-based service. You may turn this off at any time within the device settings
Inferences from Personal Information: Inferences we draw from the personal information we collect from you to potentially offer products or services that we believe would be a good fit for you
Categories of sources of personal information
We collect personal information from the following categories of sources:
- Directly from you;
- Partners and affiliates that assist us in providing products and services to you;
- Non-affiliated companies to assist us in providing, maintaining and operating our services or marketing; and
- Non-affiliated companies that provide us with demographic information.
Business purposes for collecting personal information
We may use or disclose the personal information we collect for one or more of the following business purposes:
- Fulfill a service or market a new service or product to you;
- Establish and verify your identity;
- Activate and maintain your account;
- Provide technical support;
- Protect and improve our services;
- Offer updates, notices and other information about applications and services available from iFixScreens.com or its affiliates as permitted by law. (Note: at any time you may choose to withdraw your consent to iFixScreens.com use or disclosure of your personal information for marketing and promotional purposes by contacting us as outlined in the Where to Turn With Questions section of this Notice);
- Respond to your questions, inquiries, comments and instructions;
- To enforce the applicable Terms and Conditions;
- Comply with the law and defend our rights;
- Track and analyze de-identified data and provide such data to third parties that provide services to iFixScreens.com;
- Protect against fraud and potential fraud;
- Notify you of any known breach of your personal information; and
- Maintain the security and integrity of iFixScreens.com systems and services.
Disclosure of personal information for a business purpose
We may disclose your personal information to the following categories of third parties:
- Non-affiliated companies to assist us in providing, maintaining and operating our services or marketing. These companies are required to comply with the principles set out in this notice and only use such information for the purposes for which it was provided to them; and
- A third-party, in the event of a proposed or actual purchase, sale (including a liquidation, realization, foreclosure or repossession), lease, merger, amalgamation or any other type of acquisition, disposal, transfer, conveyance or financing of all or any portion of its business or of any assets or shares of our business or a division thereof in order for you to continue to receive the same or similar products and services from the third-party. In such an event, we will provide notice of any material change to this notice, or our Services, in the manner described in this Notice. In these circumstances, Personal Information may be shared with the actual or prospective purchasers or assignees, or with the newly acquired business.
We may disclose the following categories of personal information to third parties for a business purpose:
- Identifiers;
- California Customer Records personal information categories;
- Commercial information;
- Internet or other similar network activity;
- Sensory information (i.e., audio information); and
- Inferences drawn (e.g., preferences) from personal information.
Sale of your personal information
Under the California Consumer Privacy Act (CCPA), WE DO NOT SELL any personal information as the term is traditionally understood. However, certain methods of advertising employed by us may be considered a sale of your personal information to third parties that assist us in providing, maintaining, and operating our marketing. Such personal information may include the following categories:
- Identifiers;
- Internet or other similar network activity; and
- Inferences from personal information.
Individuals may opt out of the sale of their personal information by adjusting their cookies preferences and turning off targeting ads. Furthermore, we do not sell the personal information of individuals under the age of 16 if we have actual knowledge of the individual's age.
Access to and deletion of your personal information
- Information Request: By contacting us, you may ask that iFixScreens.com provide you with a copy of your personal information.
- Deletion Request: By contacting us, you may ask that iFixScreens.com delete any of your personal information that we have collected about you and retained, subject to certain exceptions.
- These exceptions include but are not limited to the following:
- providing a good or service that you requested, taking actions reasonably anticipated within the context of our ongoing business relationship with you, or otherwise performing our contract with you;
- detecting security incidents and protecting against fraud or illegal activity;
- debugging products and services;
- enabling solely internal uses that are reasonably aligned with consumer expectations;
- complying with a legal obligation; and
- making other internal and lawful uses of your Personal Information that are compatible with the context for which you provided it.
To make such an access or deletion request, please email info@ifixscreens.com. We will not discriminate against you for exercising any of your rights related to your personal information.
WHERE TO TURN WITH QUESTIONS
If you have any questions about this Notice, about our website, product or service, or want to request access to, correction, or deletion of your Personal Information, or have a privacy-related complaint, you can contact iFixScreens.com by sending email to info@ifixscreens.com.
You may also contact us at:
iFixScreens.com
Attn: Privacy Office
1311 W Spring St, Suite B, Monroe, GA 30655