Jobs at iFixScreens in Astoria Blvd, NY

Lead Device Repair Technician

Do you have at least two years of professional experience repairing cell phones and computers? Are you looking for a dynamic career path and a company that promotes from within? Are you a tech-savvy individual? Do you enjoy working with cell phone components and/or computer hardware? Can you train people to be as good as you are? If so, then you might be our new Tech Lead!

Come join one of the most reputable smartphone repair companies. handles everything from Apple iPhones, Samsung Galaxy smartphones & tablets, HTCs, Droids, Tablets, Xboxes, and PS3s, to cameras, laptops, and computers. We take work-life balance seriously! Great atmosphere, flexible schedule, and tremendous growth opportunity

Job Description:
Serve customers by diagnosing, troubleshooting, and repairing devices while ensuring customer satisfaction. Manage the incoming and outgoing flow of devices and inventory. Train new hires and staff on repair processes.

Required Qualification:
You should have or intend to pursue, some of the following certifications, degrees or technical training. If you weren’t already planning on getting this stuff, this may not be the right job for you.

  1. 2 years or more professional experience repairing or upgrading electronics, tablets, smartphones, PC/MACs (laptops and/or desktops), or gaming consoles
    Soldering experience
  2.  Outstanding customer service skills
  3.  Excellent technical, problem solving, and analytical skills
  4. Exceptional organizational skills
  5. Strong written and oral communication skills
  6. Proficient in Microsoft Office
  7. Work well in a team environment
  8. Ability to work flexible hours, including weekends and holidays
  9. High school diploma or GED
  10. Preferred Qualifications: * A+ Certification
  11. Apple Certified Macintosh Technician (ACMT)
  12. Wise Certification*
  13. Wise certification will be provided by iFixScreens once hired
  14. Previous experience working at a retail electronics store
  15. Drivers License
  16. All employees must pass a criminal background check and drug screening.

Tasks and Responsibilities:

  • Understand the device repair process and to ensure that all repairs meet quality standards.
  • Ensure that the incoming and outgoing flow of devices and inventory is properly managed
  • Keep track of all devices and inventory while safeguarding stock
  • Order parts /supplies as needed
  • Train employees on proper device repair and sales/customer service procedures
  • Ensure that employees are updated on required training and procedures
  • Provide recommendations for problem resolution
  • Greet customers in a friendly manner and maintain a positive work environment
  • Diagnose, troubleshoot and repair devices
  • Provide recommendations for problem resolution
  • Explain complex technical issues to customers in a non-technical, simple to understand manner
  • Provide repair and replacement estimates to customers
  • Sell used devices, accessories, prepaid plans, and any other products/services that we offer
  • Ensure that all repairs meet or exceed quality standards
  • Answer phone calls with a professional, courteous and friendly demeanor
  • Ensure that customers have an enjoyable experience by providing superior customer service and exceeding customer expectations
  • Utilize the point of sale system to maintain an accurate record of customer information and real-time status of each repair
  • Maintain the cleanliness and professional appearance of the repair

Compensation: Salary, Bonus, and Commission.
Pay: Negotiable
Benefits: Paid Time Off, Paid Sick Leave, Tips

Job Types: Full-time, Part-time, Contract
Travel: Might be required to work in multiple locations depending on schedule.

COVID-19 considerations:
All customers must wear masks, curbside pick-up is available, and common surfaces are sanitized regularly.

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