Jobs at iFixScreens in riverhead, NY
Device Repair Technician
Are you looking for a dynamic career path and a company that promotes from within? Are you a tech-savvy individual? Do you enjoy working with cell phone components and/or computer hardware? Come join one of the most reputable smartphone repair companies. iFixScreens.com handles everything from Apple iPhones, Samsung Galaxy smartphones & tablets, HTCs, Droids, Tablets, Xboxes, and PS3s, to cameras, laptops, and computers. We take work-life balance seriously! Great atmosphere, flexible schedule, and tremendous growth opportunity
Basic Qualifications:
- Outstanding customer service skills
- Excellent technical, problem solving, and analytical skills
- Exceptional organizational skills
- Strong written and oral communication skills
- Proficient in Microsoft Office
- Work well in a team environment
- Ability to work flexible hours, including weekends and holidays
- High school diploma or GED
- Preferred Qualifications: * A+ Certification
- Soldering experience is a plus
- Apple Certified Macintosh Technician (ACMT)
- Experience repairing electronics, smartphones, PC/MACs, and game consoles
- Technical degree or certification in Electronics or Consumer Electronics
- Previous experience working at a retail electronics store
- Drivers License
Tasks and Responsibilities:
- Greet customers in a friendly manner and maintain a positive work environment
- Diagnose, troubleshoot and repair devices
- Provide recommendations for problem resolution
- Explain complex technical issues to customers in a non-technical, simple to understand manner
- Provide repair and replacement estimates to customers
- Sell used devices, accessories, prepaid plans, and any other products/services that we offer
- Ensure that all repairs meet or exceed iFixScreens.com quality standards
- Answer phone calls with a professional, courteous and friendly demeanor
- Ensure that customers have an enjoyable experience by providing superior customer service and exceeding customer expectations
- Keep track of all devices and inventory while safeguarding stock
- Order parts /supplies as needed
- Utilize the point of sale system to maintain an accurate record of customer information and the real-time status of each repair
- Maintain the cleanliness and professional appearance of the repair
Compensation: Salary, Bonus, and Commission.
Pay: Negotiable
Benefits: Paid Time Off, Paid Sick Leave, Tips
Job Types: Full-time, Part-time, Contract
Travel: Might be required to work in multiple locations depending on schedule.
Location:
COVID-19 considerations:
All customers must wear masks, curbside pick-up is available, and common surfaces are sanitized regularly.