SELL YOUR DEVICE
Frequently asked questions
How Does Trade-In Works?
Our Trade-In program lets you send in your new or used phone in exchange for fast money. You provide specific details about your phone by filling the form above and receive an offer amount. If you accept the offer, we’ll provide a free shipping label for you to send your phone to Us for verification. If your phone is exactly how you described it, We will send your payment to your PayPal account within 2 business days. If We find that the phone is not as described, then you’ll either receive an updated offer or the phone will be sent back to you, free of charge.
What About Shipping Cost?
With Our Trade-In, there are no shipping costs.
- Shipping your phone to us is free.
- If We send back your phone for whatever reason, there will be no cost to you.
- Reasons your phone may be sent back:
- We determine the phone you sent in is ineligible for Trade-In
- You reject an updated offer
- You don’t accept an updated offer within 72 hours
When Do I Get Paid?
We will send payment within 2 business days after the phone is received and inspected. We receive your phone about 5 business days after you send it in or drop it off, so you can expect to be paid within 7-10 business days from the time you send it. All payments are sent through PayPal.
We make every effort to meet these timeframes, but some situations, like extreme weather or unexpected volume, may cause delays.
What Phones Are Ineligible For Trade-In?
- Phones in poor condition
- Older model phones
- Phones worth less than $25
- Customized or collector phones that are one-of-a-kind
- Illegal items, including stolen property, items with removed serial numbers, and recalled items
- Or other phones, as iFixScreens determines in its sole discretion.
Why Did I Receive An Updated Offer?
The experts at iFixScreens inspect and test your phone to determine if it is the same as what you specified to obtain the original offer amount. In the case that the item specifics are different (i.e. capacity, model) or the condition varies from what you described, you may receive an updated offer. This updated offer may include a reason as to the discrepancy that was found.
- If you accept the updated offer, valets will send payment to your PayPal account within 2 business days
- If you reject an updated offer, your phone will be sent back to you within 5 - 7 business days, free of charge.
- If you do not respond in 72 hours, your phone will be sent back to you within 5 - 7 business days, free of charge.
How Should I Prepare My Phone For Shipment?
- If your device has c