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How to solve "iPhone cannot connect to iTunes" in 5 easy steps

Are you facing difficulties with connecting your iPhone to iTunes? When you connect your iPhone to iTunes, you will see it showing under the device list. But if you can't see, you will be facing a problem with the connection. Is this the message you are getting? "iPhone cannot connect to iTunes"? Just read the following 5 steps to fix this issue.

1. Use an original Apple lightning cable

Iphone Charging Cable

As the very first thing, you should check and see whether you are using the original Apple lightning cable to connect your iPhone to iTunes. If not, you should think about replacing it with an original one. That's because third-party manufactured cables cannot function as original cables. Therefore, you will face errors as you try to connect the device. 

You should also check and see whether the USB port of your computer is properly working. Even if you are using the original lightning cable but don't see your iPhone under the device list, you may think about connecting it to another USB port on your computer.

2. Update iTunes 

You need to check and see whether you have the latest version of iTunes installed on your computer or not. If you are running an outdated version of iTunes, there is a high possibility for such a problem to happen. 

You can easily update iTunes on your Windows computer as well. All you have to do is open iTunes, navigate to the Menu that you can see on the top, select Help, and then pick "Check for Updates." If an update is available, it will automatically download and install. 

If you are using a Mac, you will need to update your macOS for updating iTunes. This is where you should click on the Apple icon that you can see on the Mac desktop. Then you can move to System Preferences and then select Software Update. 

3. Trust the computer when requested

Iphone Cannot Connect To Itunes

When trying to connect your iPhone to the computer, you will get a prompt asking to "Trust the computer." You will need to allow this and proceed. Then your iPhone will recognize the computer as a trusted device, and you can see it under the list of devices. If you forgot to click on the "Trust" button, you should disconnect and reconnect again. Then you will see the prompt again, where you can connect.

4. Update your iPhone to the latest iOS version

Another thing that you can consider is to update your iPhone to the latest iOS. You should go to Settings, click General, and select Software Update. Then it will start looking for software updates. Upon seeing the update, you should click on "Download and Install." Your phone will then restart to begin the update process. To know the latest iOS version click here.

5. Use an OS compatible with iTunes


If your Operating System is not compatible with iTunes, you will not get the intended functionality. This is where you should think about using an appropriate OS to install iTunes. If you are using macOS, you should be having at least OSX 10.5.8. Likewise, it would help if you had iTunes installed on a computer with at least Windows 7. If you use an outdated operating system, you may update the OS and try again.

By following these simple steps, you will be able to fix the "iPhone cannot connect to iTunes" issue on your own. Then you can easily manage your iPhone via iTunes. 

If you are still facing a problem with your iPhone, get your device repaired at iFixScreens. Book an appointment with the iFixScreens store to get the lowest quote on your iPhone repair. They have certified technicians to handle all kinds of smartphone repairs, including iPhone, Samsung, Motorola, one plus, and more. To locate your nearest iFixScreens store, visit https://ifixscreens.com/locations/.

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About the author

Ravi Shah

Ravi is the head of Content Strategy at iFixScreens Corporate. With over a decade of experience writing technical content for his readers, Ravi has helped thousands of readers with helpful content, tips, and tricks. He mainly writes content related to gadget repairs, such as iPhones, Smartphones, tablets, and laptops.