I hope you enjoy reading this blog post.Get your device fixed at ifixscreens.com. Start Your Repair

How to Fix an iPhone That Won't Turn On or is Frozen

Dealing with an iPhone that won't power on or is stuck on the Apple logo can be frustrating. But don't worry - in most cases, it's an issue that can be fixed with some basic troubleshooting steps. This comprehensive guide will walk you through all the potential fixes to try when your iPhone won't turn on, has a black or frozen screen, or is caught in a reboot loop.

If your iPhone stopped working because it was damaged by water, or was badly dropped, you may want to try our suggestions first anyway; however, if your iPhone is damaged, you may have to take it to an iPhone repair service center.

Here we explain the reasons and how to fix the iPhone won’t turn on:

What to Do When Your iPhone Won't Turn On

When your iPhone refuses to power on or boot up, there are a few preliminary steps you should try first before proceeding to more advanced troubleshooting:

Check the Basics

  • Ensure the iPhone is charged - try plugging it into a wall charger for at least 30 minutes. The battery may be completely depleted.

  • Press and hold the Sleep/Wake button for at least 10 seconds to force a hard reset.

  • Make sure the Sleep/Wake button is not broken or stuck. Test it by plugging the iPhone into iTunes on a computer and seeing if a connection is made.

  • Clean the Lightning or 30-pin dock connector at the bottom of the iPhone with a toothpick to remove any debris.

Try a Different Charger and Cable

  • Use the charger that came with your iPhone, if possible, for optimal charging capability.

  • Test different Lightning or 30-pin cables, including the original Apple cable. Faulty third-party cables can prevent charging and data transfer.

  • Try charging from a wall outlet rather than a computer USB port, which provides less power.

Hard Reset the iPhone

If the iPhone still won't turn on, perform a hard reset:

  • For iPhone 8 or earlier - Press and hold both the Sleep/Wake and Home buttons until you see the Apple logo.

  • For iPhone X or later - Press and quickly release the Volume Up button, press and quickly release the Volume Down button, then press and hold the Side button until the Apple logo appears.

Put the iPhone in Recovery Mode

If a hard reset doesn't work, try putting the iPhone into Recovery Mode:

  • Connect the iPhone to a computer via a USB cable.

  • On an iPhone 7 or earlier, hold down the Home and Sleep/Wake buttons.

  • On an iPhone 8 or later, press and release the Volume Up button, press and release the Volume Down button, then press and hold the Side button.

  • Keep holding the buttons until you see the Connect to iTunes screen.

This will allow you to restore the iPhone through iTunes on your computer.

Iphone Wont Turn On

Troubleshooting an iPhone With Black or Frozen Screen

If your iPhone is powered on but has a black, white or frozen screen, don't panic. Here are some steps to resolve the issue:

Hard Reset the iPhone

Perform a hard reset as outlined above. This will force your iPhone to reboot and hopefully resolve any software glitches causing the black or frozen screen.

Check for Physical Damage

Examine your iPhone for any external damage, cracks or liquid exposure. Damage to the display, connectors, or logic board can cause black screen issues. You may need to take it to Apple or a repair shop.

Force Restart Stuck iPhone

If your iPhone is frozen on a screen, force restart it by pressing and holding the Sleep/Wake and Home buttons together for 10+ seconds until the Apple logo appears.

Update or Restore iPhone Software

A black or frozen screen could result from a software bug or glitch. Update to the latest iOS version through iTunes, or do a full restore to factory settings using iTunes or iCloud.

Hardware Diagnosis with Apple Support

For persistent black or frozen screen issues, contact Apple support online or schedule an appointment at a Genius Bar. They can run diagnostics to determine if the problem is hardware-related and out of warranty repairs.

Third-Party Repair Options

Independent repair shops can replace damaged screens or other components causing display issues. Or you can sell the iPhone for parts online and put the money towards a replacement.

What To Do If Your iPhone is Stuck on Apple Logo

Seeing the Apple logo during startup is normal, but if your iPhone gets stuck displaying the logo and won't proceed to the home screen, there are a few fixes:

Hard Reset

Force restart your iPhone by pressing and holding the Sleep/Wake and Home buttons for at least 10 seconds until the Apple logo goes away and reappears. This will interrupt the startup process and hopefully get past any glitches.

Put iPhone in Recovery Mode

If a hard reset doesn't work, put the iPhone in Recovery Mode to restore it through iTunes:

  • Connect iPhone to computer via USB and launch iTunes

  • Press and hold Sleep/Wake + Home (iPhone 7 or earlier) or Volume Up, Volume Down, then Side button (iPhone 8 or later)

  • Keep holding the buttons until you see the Connect to iTunes screen

  • In iTunes, choose to Restore iPhone - this will reinstall the latest iOS software version

Restore iPhone Using DFU Mode

For serious software crashes, Recovery Mode may not work. Use DFU (Device Firmware Update) Mode instead:

  • Connect iPhone to computer via USB while powered off

  • Press and hold Home + Sleep/Wake (iPhone 7 or earlier) or Volume Down + Side button (iPhone 8 or later) for 10 seconds

  • Release Sleep/Wake, but keep holding the Home/Side button until iTunes shows the iPhone in Recovery mode

  • Restore iOS software through iTunes

Reset iPhone Settings

Resetting all settings can resolve software issues without erasing data. Go to Settings > General > Reset > Reset All Settings. You may need to reconfigure some settings afterward.

Restore iPhone Using iCloud

If iTunes doesn’t work, you can erase and restore your iPhone using iCloud instead. Go to Settings > General > Reset and choose Erase All Content and Settings. Just make sure you have a recent iCloud backup.

How to Fix an iPhone Boot Loop

A boot loop is when your iPhone gets stuck in an endless cycle of booting up, displaying the Apple logo, then shutting down and restarting again. Here's how to break the loop:

Hard Reset iPhone

Force restart your iPhone by pressing and holding the Sleep/Wake and Home buttons for 10+ seconds until the Apple logo reappears. This interrupts the boot process.

Boot iPhone in Safe Mode

Restart your iPhone, then immediately press and hold the Volume Down button once you see the Apple logo. This will load a minimal version of iOS with only essential apps and services. If the boot loop stops in Safe Mode, it indicates a problem app.

Disable the Problem App or Run Cleanup

If you know which recently installed app triggered the boot loop, delete it in Safe Mode. You can also use Cleaner tools to disable startup apps and clear caches. Just be careful not to delete vital files.

Reset Network Settings

Go to Settings > General > Reset and choose Reset Network Settings. This will wipe all WiFi passwords and network configs, which could be causing conflicts during boot.

Restore Through iTunes or iCloud

Use Recovery Mode and iTunes or erase iPhone contents directly from iCloud to restore your device. This wipes the OS and starts fresh. You'll have to reconfigure settings afterward.

iPhone Hardware Diagnosis

For persistent boot loops, have Apple or a repair shop run diagnostics. There may be an underlying hardware issue with the logic board, connectors or chips that needs professional repair.

Soft Reset vs Hard Reset - When to Use Each Method

Resetting your iPhone is one of the first troubleshooting steps for any major problem. Here's an overview of the soft and hard reset methods and when to use each:

Soft Reset (Standard Restart)

  • Hold the Sleep/Wake button until the Slide to Power Off appears. Slide to turn off the iPhone.

  • After the iPhone shuts down, hold Sleep/Wake again to turn it back on.

  • Use for freezing issues or minor software glitches. Does a normal restart.

Hard Reset (Forced Reboot)

  • Hold the Sleep/Wake + Home buttons together for 10+ seconds until the Apple logo appears.

  • Interrupts entire system, force quits apps. Used for major crashes.

When to Soft Reset

  • Apps freeze or become unresponsive

  • Minor performance issues like lagging

  • Touchscreen not responsive

  • Normal restart is required after changes

When to Hard Reset

Instead of a soft reset, do a hard reset when the iPhone experiences the following:

  • Total freezing with screen unresponsive

  • Stuck on the Apple logo during the reboot

  • Constant crashing/rebooting

  • Major software problems

  • Black screen of death

  • The recovery mode not working

Hard reset is the more robust reboot option for severe OS issues. But avoid it if the iPhone is already booting up normally.

Resolving iPhone Battery Issues When Phone Won't Turn On

Battery problems are a common cause of iPhones failing to power on. Try these tips to troubleshoot battery-related no-power issues:

Charge for Extended Time

Fully charge the iPhone for at least an hour using a wall adapter. Low power mode charging from laptop USB ports takes longer.

Try Different Chargers/Cables

Test with original Apple charging equipment; third-party accessories may be faulty. Inspect cables for damage—clean charger port for debris.

Reset Charging System

Hard reset while iPhone is plugged into power - this recalibrates charging mechanisms.

Update iOS Version

Install the newest iOS update, which may contain battery management fixes. Back up data first.

Battery Replacement

If an iPhone battery is damaged/defective, a replacement is required. Schedule a cheap battery swap at Apple Store or third-party repair.

Use in Warm Environment

Cold weather reduces battery performance. Charge and use iPhone in room temperature environment.

Disable Background Apps

Closed apps still using background resources can drain the battery. Manually force quit all apps not in use or do a hard reset.

Check Battery Health

Go to Settings > Battery > Battery Health. If the Maximum Capacity reads lower than 80%, the battery needs replacement.

Factory Reset iPhone

Wipe and restore the iPhone through iTunes or iCloud. This will rule out any software bugs draining power. Backup data first.

With some basic troubleshooting, you should be able to determine whether iPhone battery issues are preventing startup and take steps to resolve the problem.

How to Restore an iPhone Using iTunes on a Computer

Restoring your iPhone using iTunes on a desktop or laptop is an effective solution when your device won't start up properly. Here are the steps:

1. Install iTunes

Download and install the latest version of iTunes on your Mac or Windows PC from the official Apple website—close other programs before running iTunes.

2. Connect iPhone to Computer

Use the USB cable that came with your iPhone to connect it directly to your computer's USB port. Avoid USB hubs.

3. Put iPhone in Recovery Mode

Press and hold the Home + Sleep/Wake buttons together until you see the Connect to iTunes screen. This initiates the recovery process.

4. Select Restore iPhone option

In iTunes on your computer, you will get a prompt saying there's a problem with your iPhone and it needs to be updated or restored. Choose the Restore option.

5. Download iOS Software

iTunes will automatically begin downloading the latest iOS software onto your computer to reinstall it on your iPhone.

6. Restore iPhone System Software

Once the iOS download completes, iTunes will automatically wipe your iPhone and reinstall the iOS, restoring it to factory settings. Wait for this to finish.

7. Set Up the iPhone as New or Restore the Backup

Finally, go through the initial iPhone setup prompts on your device, either setting it up as new or using an iTunes or iCloud backup to restore your data and settings.

With these straightforward steps, you'll have your iPhone restored and working again through iTunes Restore. Just be sure to back up your data first.

Pros and Cons of Restoring iPhone Through iTunes vs iCloud

When your iPhone is having major software issues, you have two main options to restore it - using iTunes on a computer or directly through iCloud. Here are some pros and cons of each method:

Restoring iPhone Through iTunes


  • More reliable for solving serious system errors

  • Lets you rollback/restore to older iOS versions

  • Faster restore process

  • Integrates with the latest iOS update

  • Backs up data locally to a computer


  • Need access to desktop/laptop with iTunes

  • A wired connection is less convenient

  • iTunes can have its software issues

Restoring iPhone Through iCloud


  • Wireless erase and restore process

  • Easy to perform remotely

  • Stores backup data in the cloud

  • Automatically downloads the latest iOS version


  • Slower than wired iTunes restore

  • Need current iCloud backup to retrieve data

  • iOS version depends on iCloud backup

  • Limited storage for backups

  • Requires internet connection

For major system errors, iTunes restore is typically more robust and efficient. But wireless iCloud restore offers convenience if computer access is limited.

Additional Troubleshooting Tips for iPhone Not Turning On

Beyond the core troubleshooting steps outlined above, there are a few additional things you can try if your iPhone still refuses to power on normally:

  • For water damage, open the iPhone and soak the logic board in 91% isopropyl alcohol, then let dry for 1 week before restoring.

  • Try charging for 1 hour with the iPhone switched off, then hard reset to boot up.

  • Check if the iPhone makes noises or vibrates when pressing buttons - this indicates the hardware is functioning.

  • Remove any protective case and reset the iPhone without a case - the case may interfere.

  • Try charging your iPhone using a different wall outlet in another location.

  • Check if the iPhone gets warm when charging - warmth means the battery takes charge.

  • Backup data through iCloud before troubleshooting and erase all content after fixing for fresh software setup.

  • Schedule a Genius Bar appointment for advanced hardware diagnostics if all else fails. Out-of-warranty repairs may be needed.

With some determined troubleshooting using both software and hardware-based solutions, you should hopefully be able to resurrect your iPhone in most situations where it's refusing to turn on or boot up correctly.

Key Takeaways and Preventative Measures

Getting an iPhone working again after it fails to power on can require some trial and error. But using a combination of hard resets, recovery mode restores, software updates, battery maintenance, and hardware examinations will help identify and fix the underlying problem.

Some tips to avoid these startup issues in the future:

  • Always keep the iPhone charged and avoid letting the battery drain completely.

  • Install iOS updates promptly to fix bugs and performance issues.

  • Avoid exposing the iPhone to excess heat, cold, or moisture.

  • Use sturdy cases and screen protectors to prevent physical damage.

  • Manage storage wisely and offload unused apps, photos, and media.

  • Back up data regularly through iTunes and iCloud for easy restores after troubleshooting.

  • Have the iPhone serviced annually or if hardware problems arise.

With proper everyday usage habits and preventative care, you can avoid situations where your iPhone won't power on or boot up correctly. But if the issue does strike, run through the troubleshooting checklist outlined here. Just only attempt complex repairs yourself if you're an experienced technician. With time and patience, you'll likely have your iPhone up and running again.

Reviving Your iPhone: A Lifeline for Phones That Won't Power On

When your iPhone refuses to turn on, it can feel like you're cut off from your world. This frustrating experience, however, is not uncommon and can often be resolved with a few troubleshooting steps. Whether your iPhone is unresponsive, won't charge, or remains black, there's a spectrum of solutions that can bring it back to life.

Firstly, if your iPhone won't turn on or charge, it's essential to check the basics. Ensure that your charging cable and power adapter are working correctly. Sometimes, the simplest solution is the right one, and a different power source or cable can make all the difference.

For iPhones that won't start or have a screen that won't turn on, a forced restart is often the go-to solution. This process can resolve issues caused by minor software glitches or a system crash. It's a safe and quick procedure that can miraculously restore your device's functionality without any data loss.

In cases where your iPhone won't turn on after water exposure, immediate action is critical. Turn off your device, if possible, and refrain from plugging it in. While newer iPhone models have improved water resistance, they're not invulnerable to water damage, which can cause long-term issues if not addressed promptly.

If you've tried these steps and your iPhone still won't power on, or if it won't turn on after an update, it may be time to seek professional iPhone help. iFixScreens offers expert service for iPhones with a range of issues, from battery problems to more complex hardware faults.

Remember, while it's distressing when your iPhone won't turn on, there's often a solution at hand. With the right approach, you can overcome this hurdle and reconnect with your digital life.

If you're experiencing any of these issues, don't hesitate to visit iFixScreens for professional iPhone repair services that can help bring your iPhone back to life.

Insert Table of Contents

Got Cracked


water damage, iphone repair, iPhone Repair Service, Battery Issue, Hardware Problem, Software Problem

About the author

Ravi Shah

Ravi is the head of Content Strategy at iFixScreens Corporate. With over a decade of experience writing technical content for his readers, Ravi has helped thousands of readers with helpful content, tips, and tricks. He mainly writes content related to gadget repairs, such as iPhones, Smartphones, tablets, and laptops.

Question? Send me an email info@ifixscreens.com